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This posting is exclusively for internal employees. (Employee referrals are submitted via the Link)
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To apply, please complete the attached Internal Transfer Request Form and submit it via your Coupang email address.
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We exist to wow our customers. We know were doing the right thing when we hear our customers say, How did I ever live without Coupang? Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.
We are proud to have the best of both worlds a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.
Our mission to build the future of commerce is real. We push the boundaries of whats possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.
Overview
We are seeking an experienced Program Manager to drive operational excellence across our Technology Infrastructure organization. This role serves as a strategic partner to senior leaders, helping orchestrate planning, execution, communications, culture, business operations, and organizational effectiveness. The ideal candidate is highly organized, proactive, and execution-focused, with experience supporting complex organizations and senior leadership teams. This person will help create operational rigor, improve organizational health, drive planning processes, and ensure effective coordination across multiple teams and stakeholders. This is a highly visible role requiring strong program management, stakeholder management, communication, and business operations capabilities.
Key Responsibilities
1. People
Drive organizational effectiveness and workforce planning across the Infrastructure organization.
- Partner with leadership on hiring strategy, workforce planning, and headcount management.
- Support organizational design, team structures, and leadership alignment discussions.
- Coordinate promotion cycles, talent reviews, and succession planning activities.
- Track and report organizational health metrics, including hiring progress, attrition, and employee engagement.
- Partner with HR and recruiting teams to ensure timely execution of people-related initiatives.
- Gather and synthesize employee feedback, identifying trends and recommendations for leadership action.
- Act as a trusted advisor to leaders on organizational challenges and opportunities.
2. Process & Business Operations
Establish operational rigor and drive execution across organizational priorities.
- Lead annual and quarterly planning cycles, including OKRs, goals, and business reviews.
- Develop and maintain operational cadences, governance processes, and leadership rhythms.
- Track organizational commitments, dependencies, risks, and action items.
- Drive cross-functional programs and strategic initiatives from planning through execution.
- Manage organization-wide events and programs, including Tech Summits, leadership offsites, workshops, and planning sessions.
- Develop executive reporting, dashboards, and operational reviews to support decision-making.
- Identify process improvement opportunities and implement scalable solutions.
3. Financial & Vendor Management
Own business operations related to budgeting, investments, and external partnerships.
- Lead annual budget planning, forecasting, and ongoing spend management.
- Manage and track both Capital Expenditures (CapEx) and Operating Expenditures (OpEx).
- Monitor budget utilization and provide recommendations to optimize resource allocation.
- Partner with Finance and Procurement teams to ensure compliance and financial governance.
- Oversee outsourcing engagements, vendor relationships, contract renewals, and statement-of-work management.
- Track vendor performance and ensure alignment with organizational priorities and business outcomes.
- Support investment planning and budget proposals for infrastructure and organizational initiatives.
4. Culture & Engagement
Drive programs that strengthen culture, communication, and employee engagement.
- Own organizational communications, including newsletters, leadership updates, and employee announcements.
- Lead planning and execution of All Hands meetings, town halls, and leadership communications.
- Drive employee recognition programs, including Engineering Excellence Awards and other engagement initiatives.
- Coordinate innovation programs such as patent programs, technical showcases, and recognition events.
- Manage community-building activities, team events, and culture initiatives.
- Support Technical Talks, knowledge-sharing forums, and learning programs.
- Foster a culture of collaboration, transparency, and continuous improvement across the organization.
Ideal Candidate
- 6+ years of experience in Program Management, Business Operations, Chief of Staff, or Strategy & Operations roles.
- Experience supporting senior leaders within Engineering, Infrastructure, or Technology organizations.
- Strong business operations, organizational management, and stakeholder management skills.
- Highly organized, proactive, and execution-focused.
- Comfortable operating across strategic planning and day-to-day operational execution.
- Strong analytical skills with the ability to translate data into actionable insights.
- Fluent in Korean and English.
- Ability to influence across all levels of the organization without direct authority.
What Success Looks Like
This person becomes the operational backbone of the Infrastructure organization by ensuring:
- The right people are hired, developed, and retained.
- Goals and OKRs are clearly defined and consistently executed.
- Budgets, vendors, and investments are effectively managed.
- Culture, communication, and employee engagement programs scale with the organization.
- Leaders can focus on strategy while trusting that organizational operations are running smoothly.
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Please complete the attached Internal Transfer Request Form and submit.
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Please make sure to apply with your Coupang e-mail address.
