Department: Information Technology
FLSA: Exempt
About the role
We are looking for a Product Manager to guide an amazing customer experience with checkouts and payments in-lane, at the fuel pump, and online.
This is a senior individual contributor position as Hy-Vee's internal product authority for point of sale and payments. You’re focused on flawless execution today, where we need to be three years from now, and driving the platform, vendor, and integration work to get there. You bring together key vendors, engineering, operations, and stores.
What you'll own
Platform Product Strategy
- The multi-year roadmap for our enterprise POS & payments platforms including feature prioritization, upgrade sequencing, and build/configure/extend decisions to serve the needs across staffed lanes, self-checkout, mobile POS, fuel dispensers, and ecommerce.
- The cashier-assisted and customer-facing interaction models, understanding how design decisions at the software and hardware layer affect both associate workflows and the customer experience
Platform Ecosystem Integration & Roadmap
- The multi-year end-to-end payment ecosystem integration strategy & roadmap that brings your platform strategy to life by integrating with EFT switch, card processor/acquirer, PIN pad and signature capture hardware, tokenization and point-to-point encryption
- Payment certification and compliance, regulatory and network deadlines, new tender types and features, hardware and software transitions, PCI, and optionality as the market evolves
- Executing on customer promotions, loyalty, and benefit card constructs (government nutrition benefits, closed-loop health benefit cards, and similar) in your checkout and payment customer experience
Vendor & Stakeholder Relationships
- The relationship with internal stakeholders in merchant payment operations, retail operations, ecommerce product management, promotions and loyalty management, and technology service operations
- The relationship with platform, product, and technology vendors focused on technology selection and roadmap, scope and prioritization of changes, upgrades, and escalation.
What you'll do
- Author, maintain, and evangelize the multi-year payment ecosystem roadmap; present it to executive leadership, internal stakeholders, and during vendor alignment.
- Set and coordinate internal priorities across the POS and payment technical service operations to deliver on the roadmap
- Translate customer experience gaps and business outcomes into platform requirements
- Drive certification across POS software, payment terminals, and card networks
- Partner with other Product Managers such as loyalty, promotions, and ecommerce, on integration design
- Stay current on card network rules, PCI version changes, interchange regulation, and emerging tender types
- Partner with our vendor management team on renewal strategy and contract negotiations for the payment technology portfolio
- Work directly with store operations and field teams to ensure platform decisions reflect the reality of how employees and customers interact with checkout technology
What we're looking for
Required
- 8+ years in retail technology with hands-on depth in POS and payment processing
- Proven track record delivering POS and retail technology products
- Grocery, C-Store, and Fuel retail experience as you understand the speed, agility, customer obsession, and detail that retail requires and the uniqueness of these venues.
- A deep understanding of benefit card programs (SNAP/EBT/WIC, closed-loop benefit cards), and varying layers of regulatory and tax governance.
- Deep fluency in the payment stack: EFT switching, card network certification processes, P2PE, tokenization, PCI compliance, and the interdependencies between them
- Experience managing complex multi-vendor integration programs
- Price, product, and promotional execution mechanics so that you can trace how data moves from disparate systems to ultimately make them scannable at lanes, and activating discount or benefits
- Technical depth is sufficient to partner credibly with engineering and vendors and create sound architecture, roadmap, and execution decisions
