Senior Principal, UX Researcher

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description:

Who we are:

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart.

What you will do:

As a Sr. Principal UX Researcher, you will shape Ingram Micro’s end-to-end customer experience strategy through research leadership and insight-driven influence. Working across the full customer lifecycle - from onboarding and activation to daily platform usage, expansion, and support - you will ensure customer insights directly inform product direction, business decisions, and experience improvements across the ecosystem.

You will:

• Partner with Product, Design, Engineering, Data, and business stakeholders to define research priorities, uncover customer needs, and bring clarity to complex or ambiguous problem spaces

• Mentor mid-level UX Researchers, elevating research quality, strengthening problem framing, and helping them grow in strategic thinking and storytelling

• Own the UX research strategy and roadmap, with a primary focus on improving the Xvantage platform and aligning research with critical product and business objectives.

• Influence product and experience decisions by translating insights into actionable recommendations and challenging assumptions that lack user evidence.

• Advocate for customer-centered decision-making by embedding research early in the product development process and promoting evidence-based choices.

• Partner with Data Science and Business Analytics teams to combine qualitative and quantitative insights for a holistic understanding of customer behavior.

• Champion UX Researchacross the organization by building awareness, driving adoption, and helping teams understand when validation is needed.

• Communicate insights and recommendations with clarity and conviction, ensuring findings not only inform decisions but actively shape prioritization, trade-offs, and roadmap direction.

What you will bring:

• 8+ years of UX research experience using qualitative and quantitative methods to inform product strategy and decision-making in complex environments

• Experience working in Agile and Lean UXenvironments, embedding research into fast-paced product development while maintaining quality and rigor

• Strong advocate for customer-centered design and UX Research, with the ability to influence stakeholders and drive evidence-based decision-making

• Comfortable navigating ambiguity, independently setting research priorities, and framing impactful questions in evolving business environments.

• Strong business acumen, communication, and storytelling skills, with the ability to translate insights into clear recommendations that drive action.

• Experience building or contributing to Voice of Customer (VoC) programs, synthesizing research, analytics, surveys, and data into actionable insights for leadership and cross-functional teams.

Nice to have:

• Experience with complex B2B SaaS products, especially enterprise platforms with multi-step workflows and end-to-end user journeys.

• Experience working in cross-functional teams, with the ability to align stakeholders and bring clarity in ambiguous or fast-changing environments.

• Experience using quantitative research methods (e.g., surveys, A/B testing, behavioral data analysis) to complement qualitative insights and answer key product questions.

• Experience working on AI-powered or agentic AI products, including usability, trust, and interaction patterns, along with competitive analysis of agentic AI experiences.

What we have for you:

Interested? We thought so – apply now!

*Please note that upon the extension and acceptance of a potential job offer, background checks, including employment and education verification, will be conducted by an external partner of Ingram Micro.

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