Senior Product Delivery Associate

Job Description

Required Skills

Responsibilities

• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies.
• Supports the completion of change management activities across functional partners and monitors adherence to the firm's risk, controls, compliance, and regulatory requirements.
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources.
• Demonstrates a strong understanding of the organization's purpose, operations, and specific business segment.
• Conducts research to identify product issues, collaborates with relevant resources and third-party vendors for timely, accurate resolutions, and stays informed on product enhancements.
• Presents fraud performance and trends within the client's ecosystem to leadership, offering recommendations for improvement and meeting project deadlines.
• Provides product training and support within the fraud user interface to clients, facilitating a self-service approach and improving training materials and processes.
• Communicates process status, including key risks, issues, and potential solutions, both internally and to clients.
• Investigates data anomalies that lead to risk, supplying clients with findings and solutions derived from data analysis.
• Manages incoming requests, supplying necessary data to develop new products or enhance existing ones.
• Executes effective process management and accountability structures to ensure required controls are maintained.