Over 9,000 companies from scrappy startups to global brands use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the role
Hi, my name is Matt Wensing, VP Product & Design at Customer.io, and Im looking for a Senior Product Designer to own the design of a product area end to end from strategy through shipped pixels.
Were a lean design team working on a sophisticated B2B platform that millions of messages flow through every day. This role is for designers who insist on owning outcomes, not just deliverables who see implementation as part of the job, treat the design system as something they contribute to, and have a real point of view on how AI changes interaction design in their area. Youll shape what we build within your domain, not just how it looks.
What we value
- Design Craft over decoration we care about interactions that work, flows that dont lose users, and systems that hold up over time.
- Ownership through implementation you dont hand off and walk away. You close the gap between design and shipped product, including in code when thats the right tool.
- AI as a design factor we expect a thoughtful perspective on how AI changes interaction models, not just awareness that AI exists.
- Candor in critique we give and receive honest feedback because its the fastest path to better work.
- Systems thinking over one-off solutions we build patterns, not just screens.
What you'll do
- Own the design of a product area end to end strategy, flows, edge cases, and shipped quality.
- Design flows, not just screens identify where users will get stuck before they do, and treat self-service (onboarding, activation, recovery) as a primary discipline.
- Close the gap between design and shipped product pair with engineering during implementation, catch regressions, and contribute directly in code: Pluma components, production UI fixes, interaction prototypes.
- Contribute actively to Pluma, our design system use it well, propose extensions thoughtfully, fix inconsistencies, and step into stewardship of components adjacent to your work.
- Develop a point of view on AI in your product area prototype the interaction, not just the screen, and treat uncertainty, latency, and reversibility as real design factors.
- Partner with PM and Engineering on roadmap and tradeoffs bring UX into the conversation early, push back when it shortchanges the user, and own the quality of your area over time.
- Mentor designers earlier in their career through pairing, critique, and the example set by your own work.
What we're looking for
- 5+ years of product design experience with a portfolio demonstrating craft, ownership, and a clear point of view on shipped work.
- Strong flow literacy you design end-to-end experiences across states, edge cases, and recovery paths, not isolated screens.
- Closes the design-to-implementation gap partners tightly with engineering, catches regressions, and contributes directly in code. Code fluency is a real and growing expectation at this level.
- Experienced power user of a design system you can describe how youve extended it thoughtfully, where youve pushed back on a pattern, and how you decide when to use a primitive vs. propose a new one.
- Has designed or shipped AI-involved interfaces and can talk specifically about how you handled uncertainty, latency, or reversibility even at small scale.
- B2B SaaS experience with complex, >See full benefits here
Our Process
No gotchas, no trick questions just a clear, human process designed to help both of us make an informed decision.
- Recruiter Screen 30 minutes
- HM Screen 45 minutes
- Portfolio Review 45 minutes
- Case & Case Review 60 minutes
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.
Join us!
Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If youre excited by what you read apply now.
