About the Team
At DoorDash, our customers are at the forefront of our product strategy and we deeply believe that the best customer experience is the key to our success (hear it directly from our CEO, Tony Xu). We believe that the best customer experience is the key to our success. Behind the magic of our customer experience is our robust suite of internal tools.
For example, how do we onboard and maintain hundreds of thousands of merchants and their menus? We have a tool for that. How do we keep our customers, Dashers, and merchants happy when things go wrong? We have a tool for that. How do we track hundreds of A/B tests happening simultaneously, and feed their results back to influence our product strategy? We have a tool for that.
Great internal tools are the mark of a great company, and our team is responsible for designing the most elegant, powerful, and sophisticated set of tools for DoorDash.
You report to our Head of Internal Tools Design, in our Design Foundations team in our Product Design org. This role is onsite, from our São Paulo office.
About the Role
You're a designer who loves to dive into broad, deep, and complex problem space and someone who can create simple, elegant, and customer-centric solutions. Internal tools don't have to be boring. We're here to help build best-in-class tools that will drive operational excellence at DoorDash. You're someone who believes in that mission and is passionate about 'consumerization' of the internal tools, bringing the same level of design love, rigor, and customer-centricity that we have for other DoorDash products.
Our Internal Tools Design team in Brazil is still in an early stage, which means we'll need your help in shaping the vision, strategy, culture, and process from the ground up as one of the founding members. If you're looking for a place where you can make a real impact on the company and customers, this is the place for you!
Check out our Design Team's Medium Blog to learn more. You report to our Head of Internal Tools Design, in our Design Foundations team in our Product Design org. This role is onsite, from our São Paulo office.
Please submit your resume, cover letter, and/or work samples in English. Applications not submitted in English will not be considered.
Why you should join | You will...
- Make a real impact - be at the forefront of shaping the vision and strategy for our internal operators.
- Have a clear mission & autonomy to go after it - laser focus on solving the most critical customer problems and tackle them in free range.
- Experiment and innovate - partner with research, product, engineering, analytics, and business partners to come up with creative solutions that move the needle.
- Work with smart, passionate, and kind people - surround yourself with people who will inspire you, challenge you, support you, grow with you, and celebrate with you.
We're excited about you because...- You're a pioneer. You're not afraid to be the founding designer in this space and explore and tackle new challenges
- You have a respect for your craft. You're proud to put your name on your work because you critically thought through the problem and meticulously designed every corner of it
- You're business savvy. You understand that your work ultimately contributes to the top line and bottom line of the business
- You have 5+ years of experience as a product/UX designer in a relevant industry
- You enjoy working in ambiguous problem spaces, and bring clarity to your teams through your mastery of the design process (and the occasional design sprint)
- You value high-quality well crafted visual design and obsess over the details
- You are self-aware, curious, and humble
- Prior design experience with multi-sided marketplaces, internal or complex workflow tools is a big plus
Qualifications- Strong portfolio showcasing problem-solving skills at large scale and high design caliber; you MUST provide a link to your portfolio (and password if applicable) to be considered for this role
- Past experience building modern, beautiful world-class tools that are easy to use
- Fluency in the latest product design trends, tools, and technology cross-platform
- Must be able to work in our office in São Paulo, Brazil
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDashAt DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and InclusionWe're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
