THE ROLE & THE TEAM

AsSenior Product Designer of the Partner Steering team in Helsinki, you will shape the future of Zalando’s internal and partner-facing services and products. We are looking for a seasoned Product Designer to discover, design and deliver next-generation productivity solutions that unlock commercial growth and operational efficiency for partners and colleagues within Zalando.

The team is part of Partner Tech, designing and developing technology to empower Zalando and its partners. The unit is responsible for the end to end experience of both Zalando and its partners, from initial onboarding, to making products available on the Zalando platform, including setting and managing offers, logistics, planning, buying and adhering to requirements around safety, managing stock and inbound processes, quality and other compliance aspects, reporting, analytics, and insights.

You will be part of the Partner Steering, which focuses on the Customer Experience Model (CXM) program, managing the post-purchase experience of its partners.

INCLUSIVE BY DESIGN

At Zalando, our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy:https://jobs.zalando.com/en/our-culture/diversity-and-inclusion

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• You’ll work with various stakeholders to understand business context, and contribute to developing/customising a relevant and scalable solution and support with implementation

• You’ll bring clarity to complex design projects by turning dense technical requirements and bold ideas into concrete concepts and design assets, researching and translating for business stakeholders the needs of internal users and partners, and driving alignment around the customer experience vision.

• You’ll support the implementation of a solution and measure it against success criteria (e.g. customer feedback).

• You’ll leverage a diverse design toolkit—including user research, workshop facilitation, and UX/UI design—to craft cohesive, end-to-end customer journeys.

• You’ll understand deeply how we run our business to tackle bottlenecks and growth opportunities together with dedicated Product Managers and Engineering teams.

• You’ll be working with our design system, leveraging tokens to create cohesive, scalable designs.

• You will explore how emerging technologies, specifically GenAI and Machine Learning, can simplify target="_blank">https://jobs.zalando.com/en/?gh_src=22377bdd1us.

  For more information about our office and teams in Helsinki, please visit: https://www.zalandohelsinki.com/