Senior Product Manager, AI

So what is the role all about?

NiCE is looking for a Senior Product Manager to lead the definition and handson creation of AInative, marketleading Customer Experience solutions.

In this role, you will own innovative AI capabilities across the NiCE CX platform, shaping how AI understands customer interactions, guides human agents, and automates outcomes at enterprise scale. You will have the opportunity to personally design, prototype, and validate AIdriven product experiences.

You will be responsible for building the next generation of AIpowered CX solutionsnot just features, but intelligent systems and working prototypeswhile maintaining NiCEs standards for security, governance, and enterprise readiness.

This is a highly handson product role, ideal for a PM who enjoys building, experimenting, and turning ideas into tangible product artifacts quickly.

How will you make an impact?

• Identifying real market and customer problems through research, data analysis, and direct customer engagementand rapidly turning insights into working product prototypes
• Driving AIfirst product strategy, ensuring that AI is designed as a foundation for outcomes, not just an addon feature
• Using prototypes as a core decisionmaking toolto explore solutions, derisk complexity, and accelerate timetovalue
• Delivering clear, actionable roadmaps and strategic plans that are grounded in validated product concepts, not assumptions
• Championing customer experience excellence through experimentation, iteration, and feedbackdriven improvements
• Collaborating in a truly crossfunctional environment, where product, engineering, and data teams work as one
• Leading datadriven decision making, using analytics, experimentation, and model performance insights to guide priorities and tradeoffs
• Helping NiCE stay ahead of the market by bringing innovation, speed, and handson AI fluency into everything we build

Have you got what it takes?

• 5+ years of software product management experience, delivering enterprisegrade cloud and/or onprem solutions
• Proven handson experience working on AIpowered, datadriven, or automationcentric products
• Strong technical understanding, with the ability to personally prototype solutions and work deeply with engineering and data science teams
• Experience influencing decisions across multiple global stakeholders and functions
• Strong analytical and problemsolving skills, with a bias toward outcomes and execution
• Experience translating concepts and ideas into concrete product artifacts (prototypes, flows, experiments, validation plans)
• Excellent communication skillsable to engage effectively from executive leadership to individual contributors
• Ability to manage multiple initiatives in parallel and thrive in a fastpaced environment
• Comfortable working directly with customers and partners, including in highpressure situations
• Willingness to travel globally
• Bachelors degree in a technical discipline (Computer Science, Engineering, or similar)

Whats in it for you?

Join an ever-growing, market disrupting, global company where the teams comprised of the best of the best work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 11338
Reporting to: Director, Product Management
Role Type: IC

#LI-Hybrid