Senior Product Manager, AIOps

PagerDuty is seeking a Senior Product Manager, AIOps, to join our diverse, customer-focused team building the industrys best event orchestration and automation capabilities within the PagerDuty Operations Cloud. Our vision: a world where AI-augmented software developers build and ship applications 10x faster, and those applications run reliably and autonomously in production. When the unexpected happens, automated event intelligence will detect anomalies, and AI agents and automated diagnostics and remediation will resolve most issuesso human teams can focus on innovation, not firefighting.

Events flow into PagerDuty AIOps from production infrastructure, applications, developer tooling, and customer service platforms. Using machine learning and event-driven automation, it detects anomalies and triggers incident workflows to mobilize human responders and specialized AI agents.

In this role, you will support the AIOps product, which includes service topology mapping, data enrichment and search, and visualization in our Operations Console. This is an exciting opportunity to solve some of the most compelling and high-value problems for our customers. The ideal candidate will have a deep understanding of applications and infrastructure monitoring and observability systems, strong technical acumen, basic SQL knowledge, and a #ChampionTheCustomer mindset. You will work closely with highly collaborative engineers and UX designers while building relationships with go-to-market teams (e.g. marketing, sales, success, support, etc) and enterprise customers.

Important note: While this role is posted as remote, candidates who are located near one of our hub locations (San Francisco, Atlanta, or Toronto) will be given preference.

Key Responsibilities

• Research customer needs, define, and evangelize a roadmap that reflects the strategic vision for AIOps, taking into account business strategy, technical feasibility, and usability
• Understand our broader Operations Cloud vision and deliver competitive differentiation by deeply integrating with other elements of our product portfolio
• Partner with a dedicated group of engineers, data scientists, and designers to deliver and iterate on products and features that address critical customer needs
• Embrace a product-led growth mindset to not only deliver customer value but to also to drive adoption and usage
• Build partnerships across our integration ecosystem to drive utility, usage and revenue growth.

Basic Qualifications

• 3+ years of experience as a product manager driving the full product lifecycle, including defining and driving success metrics, ideally in B2B SaaS
• Experience using api-first development practices to design new products and structure requirements
• Familiarity with UI/UX best practices, usability testing, and interpreting user research to inform roadmap decisions and feature development
• Track record of building positive working relationships with engineering, UX design and teams outside of product development
• Experience working with marketing, sales, and enablement to take a new products to market and driving PLG and SLG adoption post-release
• Ability to effectively communicate across diverse backgrounds and contexts, and lead through influence using metrics and research
• Passion for getting things done (and for things you havent done, you are naturally curious, driven to learn, and unafraid to ask for help)
• Proficiency with analytics tools and a track record of >job alerts!

  Where we work

  PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

  Location restrictions:
  Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
  Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
  United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
  Candidates must reside in an eligible location, which vary by role.

  How we work

  Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

  People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

  What we offer

  As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

  Your package may include:

  • Competitive salary
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan*
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

  *Eligibility may vary by role, region, and tenure

  About PagerDuty

  PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

  PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

  Go behind-the-scenes on our careers site and @pagerduty on Instagram.

  Additional Information

  PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

  PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

  PagerDuty uses the E-Verify employment verification program.