Bloomreach is building the worlds premier agentic platform for personalization.Were revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.
- We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
- Were making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise available on demand, at every touchpoint in their journey.
- We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.
And we're building all of that on the intelligence of a single AI engine Loomi AI so that personalization isn't only autonomousit's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.
Overview:
The Senior Product Manager, Channel Delivery - Email, will own the channel delivery for Bloomreach Engagement, including Product Management and Tech Vendor Partnership. They will be responsible for ensuring reliable, scalable, and compliant email deliverability through both in-house capabilities and third-party channel integrations.
Responsibilities:
- Own technical partnerships with our email delivery vendors -
- Manage relationships with existing email service providers (ESPs) and inbox technology partners through regular syncs, daily updates, and proactive communication.
- Identify new vendors to continue improving cost, reliability, and inbox placement and deliverability.
- Escalate feature requests, influence vendor roadmaps, and drive implementation of improvements on the vendor side.
- Collaborate with vendors to stay ahead of industry best practices related to deliverability, authentication, reputation management, and performance optimization.
- Onboard and manage all email delivery vendors across all regions.
- Lead implementation of email integrations in collaboration with Engineering teams.
- Prioritize email channel delivery features and define, manage, and execute the product roadmap
- Identify opportunities to enhance the Email API and delivery-related capabilities to maximize deliverability, reliability, cost efficiency, and throughput.
- Identify enhancements for email delivery monitoring, analytics, and alerting (e.g., bounce handling, spam complaints, inbox placement, latency, and throttling).
- Identify opportunities to productize deliverability workflows, operational tooling, and reputation management processes.
- Develop a roadmap for new email-related capabilities to support upmarket growth and vertical expansion within Engagement.
- Identify opportunities to leverage latest advancements of AI in the field of email
- Be a champion and domain expert for email internally, owning the business outcomes associated with email and supporting the sales and marketing motions.
- Serve as the subject-matter expert for email delivery, providing guidance and support to Sales, Account Management, Marketing, Product Marketing, Deliverability Services, and Customer Success teams.
- Support large enterprise deals with deep product expertise, technical validation, and customer-specific request handling.
- Collaborate closely with Delivery Services to understand operational challenges, customer needs, and feedback from the field.
- Gather, synthesize, and prioritize client and prospect feedback related to email performance and deliverability improvements.
- Stay current on global email compliance regulations and industry standards (e.g., CAN-SPAM, GDPR, CASL, Apple Mail Privacy Protection, Google/Yahoo sender requirements).
- Translate compliance and ecosystem changes into product requirements and platform capabilities.
Professional Experience
- 47+ years of experience in B2B SaaS Product Management, preferably in MarTech, messaging, or infrastructure-heavy platforms.
- Proven experience managing third-party vendor relationships, ideally with ESPs, inbox technology providers, or email infrastructure vendors.
- Strong familiarity with email delivery ecosystems, including ESPs, inbox providers, and the technical and compliance challenges of large-scale email.
- Deep understanding of email deliverability mechanics, sender reputation, authentication standards, and observability/monitoring tooling.
- Solid grasp of APIs and distributed systems related to message delivery.
- Experience collaborating with cross-functional teams across Product, Engineering, Sales, and Customer-facing organizations.
- Comfortable operating in a fast-paced, globally distributed environment with evolving priorities.
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More things you'll like about Bloomreach:
Culture:
A great deal of freedom and trust. At Bloomreach we dont clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.
We have defined our
5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.
We believe in flexible working hours to accommodate your working style.
We work virtual-first with several Bloomreach Hubs available across three continents.
We organize company events to experience the global spirit of the company and get excited about what's ahead.
We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.
Personal Development:
We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.
Our resident communication coach
Ivo Veea is available to help navigate work-related communications & decision-making challenges.*
Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.
Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*
Well-being:
The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*
Subscription to Calm - sleep and meditation app.*
We organize DisConnect days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
We facilitate sports, yoga, and meditation opportunities for each other.
Extended parental leave up to 26 calendar weeks for Primary Caregivers.*
Compensation:
Restricted Stock Units or Stock Options are granted depending on a team members role, seniority, and location.*
Everyone gets to participate in the company's success through the company performance bonus.*
We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
We reward & celebrate work anniversaries -- Bloomversaries!*
(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)
Excited? Join us and transform the future of commerce experiences!
If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!
Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.
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