Location:

127 Public Square, Cleveland Ohio

Job Summary

Key’s Commercial Bank is seeking a Senior Product Manager, Merchant to lead the strategic planning, development, and management of merchant processing products and client service experiences. This role serves as a core steward of the merchant product portfolio, shaping business strategy, driving commercialization, and delivering profitable growth across small business and micro‑merchant segments.

The Sr. Product Manager is accountable for defining and executing product strategy and financial plans, including performance forecasting, profitability outcomes, and portfolio goals. This role partners closely with internal stakeholders, strategic vendors, and external customers to deliver scalable, compliant, and differentiated merchant solutions.

Essential Functions

• Develop deep expertise in Fiserv and third-party product platforms and configuration requirements

• Design, document, and execute scalable product enablement processes

• Lead product commercialization for new releases, launches, and sales enablement

• Collaborate with marketing, training, communications, legal, compliance, and sales leadership

• Own revenue outcomes tied to product penetration across digital and branch channels

• Manage reporting and analytics to support growth and decision-making

• Support sales cycles through client discovery sessions and partner-integrated sales calls

• Consult with business leaders and management to obtain buy-in and input on recommended innovations and product portfolio enhancements

• Build and manage relationships with vendors and participate in the Vendor RFP process, negotiating and influencing vendor contracts

• May present business cases and critical business updates to senior leadership

• Partner closely with stakeholders to understand and document robust business requirements

• Work with partners in procurement, technology and product to design solution

• Directly manage initiatives spanning across payment products or introducing net new capabilities through the product development lifecycle and support initiative transitions to product managers. Define requirements for high priority opportunity/gaps

• Serve as a key internal liaison to sales teams and senior leadership

Education

• Bachelor's Degree in business or related field and/or equivalent work experience (required)

Work Experience

• 5+ years of experience in the merchant acquiring payments industry

• 5+ years experience in product management or product development

• Hands-on experience with payment processors such as Fiserv and Elavon

• Experience integrating APIs, gateways, ISVs, and payment platforms

• Proven success leading product commercialization initiatives

Skills

• Product/Services Knowledge: Superior knowledgeable of financial products in merchant acquiring and payment technology.

• Merchant Acquiring Expertise: Deep understanding of merchant acquiring models, payment flows, and industry trends

• Payments Technology Knowledge: Strong foundation in payments processing systems and acquiring technology

• Project & Program Leadership: Proven leader of large‑scale, cross‑functional initiatives, driving projects from strategic vision through execution and launch across technology, operations, and business teams.

• Stakeholder & Executive Management: Highly effective at partnering with business stakeholders, senior leaders, and sales teams; adept at translating complex technical concepts into clear, actionable business outcomes.

• Platform, API & Application Integration: Deep experience designing and supporting complex integrations across payment gateways, APIs, ISVs, and enterprise platforms.

• Third‑Party & Ecosystem Integrations: Led integrations with gateways, onboarding platforms, CRM systems, and external vendors, ensuring seamless interoperability and compliance.

• Payment Processing Expertise: Hands‑on experience working with leading payment processors including Fiserv, Elavon, and comparable providers.

• Payments Operations & Merchant Lifecycle: Strong knowledge of merchant onboarding, boarding workflows, underwriting, and back‑office payment processing operations.

• Customer Experience & UX Optimization: Demonstrated ability to design, evaluate, and optimize client payment experiences to improve usability, adoption, and satisfaction.

• Product Commercialization & Scale: Expertise in launching, enabling, and scaling payment products, including go‑to‑market readiness, sales enablement, and post‑launch optimization.

• Vendor & Partner Management: Experienced in managing external technology vendors and strategic partners to deliver on product and integration goals.

• Data‑Driven Decision Making: Analytics‑oriented approach to product management, leveraging data and performance metrics to drive revenue growth and business outcomes.

Physical Demands

• General office environment: Prolonged sitting, ability to communicate face-to-face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Travel / Driving Requirements

• Travel to corporate office or for industry conferences as needed

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment.As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $96,000.00 - $181,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 07/02/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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