Out of the successful launch of Chase in 2021, we're a new team, with a new mission. We're creating products that solve real-world problems and put customers at the center - all in an environment that nurtures skills and helps you realize your potential. Our team is key to our success. We're people-first. We value collaboration, curiosity, and commitment.
As a Senior Product Operations Manager at JPMorganChase within the Chase Accelerator, you'll join us to help build a multi-market, multi-product banking platform that will power Chase's expansion into Europe. You'll lead a team of Product Operations Managers and Analysts, owning operational coherence across a complex product area - from launch readiness and the enablement of the internal teams who run our products, through to the evidence loop that brings production reality back into roadmap decisions. This is a people leadership role, and you'll operate with a high degree of autonomy across the seam between product, engineering, and banking operations. You could work across a range of areas including core banking, payments, and cards, depending on where your experience and interests best fit. We are a fintech-focused team, and we're looking for people who want to make a product organisation genuinely work, drive good operational culture, and keep building deep expertise in the space.
Job responsibilities
- Lead a team of Product Operations Managers and Analysts, owning their coaching, development, and performance
- Drive operational coherence across a complex product area, ensuring enablement quality, launch readiness, and workaround cost are visible and bounded across your team's areas
- Champion consistent adoption of the product delivery lifecycle across the areas your team serves, and carry proposed changes through to genuine adoption
- Enable risk review, controls, and compliance sign-off across your area, so governance needs are met through prepared evidence and sequenced gates rather than from product manager time; manage the working relationship with reviewers
- Own the data and reporting contract with the programme management office across your area, so governance needs are met from systems rather than from product manager time
- Partner on conscious scope decisions in zero-to-one launches; agree what ships with known workarounds and be accountable for the operational side proving sustainable
- Lead stabilisation efforts when genuinely necessary, measured on speed of closure and root cause surfaced
- Arbitrate when your team's areas compete for capacity or conflict on approach
Required qualifications, capabilities, and skills
- Experience in product operations or platform operations within fintech, digital banking, or banking-as-a-service
- Demonstrated experience supporting product launches run by internal operational teams, ideally in payments, cards, or accounts
- Experience working with risk, compliance, and control functions in regulated delivery environments
- Experience managing people, or a strong record of leading through others with readiness to take on formal management responsibility
- Proven ability to design workarounds, standard operating procedures, and tooling that reduce manual operational load
- Demonstrated ability to quantify operational cost and build evidence that influences prioritisation decisions
Why Join Us?
- Build something new. Help create the next generation of banking infrastructure inside one of the world's largest financial institutions. You'll be building on a cloud-native platform with a modern technology stack, not maintaining decades of legacy systems.
- Move fast. We're one of the fastest-moving teams in the firm, with a startup mindset backed by JPMorganChase's scale, customers, and investment.
- Use the latest technology. We invest in modern engineering practices, artificial intelligence-powered tooling, and the latest technologies to help teams move faster and build better products.
- Grow your career. You'll work alongside experienced Product, Engineering, and Design leaders who are invested in your development, with clear opportunities to grow your impact and career.
- Work with a diverse team from across financial services, tech, and fintech. We're building a high-performing, collaborative culture from the ground up, based in our own purpose-built Accelerator office in Canary Wharf.
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ABOUT USJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAMOur professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.
