Overview
The Senior Program Manager (SPM) is accountable for the successful delivery of Microsoft Data Center Professional Services programs, supporting Cloud Operations + Innovation (CO+I) initiatives across new builds, expansions, and live-site environments. This role ensures safe, compliant, predictable, and high-quality execution aligned to Microsoft standards, contractual commitments, and operational readiness requirements.
Responsibilities
Program & Delivery Ownership
• Own delivery of multi-site, multi-vendor Microsoft data center programs including rack integration, deployment services, site readiness, and operational handoff.
Develop and manage integrated master schedules aligned to Microsoft deployment milestones and go-live targets.Ensure execution aligns with Microsoft CO+I standards, safety practices, and SOW requirements.Maintain accountability for scope, schedule, cost, quality (KPIs, SLAs, OKRs), and risk.Stakeholder & Governance Management
• Lead the Insight Global team of Program Managers, Deployment Managers, Site Operations, Engineering, and Security teams working for Microsoft Data Centers delivery projects.
Lead Weekly Business Reviews (WBRs), milestone readiness reviews, and executive escalations.Provide accurate status reporting, forecasting, and KPI dashboards aligned to Microsoft expectations.Financial & Commercial Accountability
• Own overall programs financials including budget adherence, forecasting, and margin protection.
Oversee formal change control processes for scope, schedule, and cost changes.Ensure accurate invoicing and revenue recognition in partnership with finance teams.Risk, Quality, Safety & Compliance
• Lead proactive risk identification and mitigation across data center delivery environments.
Ensure adherence to Microsoft Zero Harm safety principles and site security requirements.Enforce QA/QC standards and first-time-right delivery prior to turnover.Team Leadership & Vendor Management
• Lead cross-functional teams including Program Managers, Project Managers, Site Managers, and Engineers.
Manage on-shore and off-shore delivery resources.Establish clear RACI models and performance expectations.Operational Excellence & Reporting
• Implement standardized program management tooling and reporting aligned to Microsoft PMO standards.
Drive lessons learned and continuous improvement initiatives.