Successful project management requires that Project Managers develop strong working relationships with the client and key internal customers and build effective project teams for each study. The Senior Project Manager is accountable for successful project execution and will collaborate with members of several operational teams and account management to ensure that the project objectives are understood by the team and are successfully delivered.
Senior Project Manager responsibilities include managing all aspects of sample management, survey programming, data collection and data management for assigned research studies while upholding the companys standard of quality assurance throughout project lifecycle including all deliverables and communications. Project types vary in size, length and have a high degree of complexity.
RESPONSIBILITIES
- Ensure clear communication among all groups involved in successful delivery of projects including day-to-day communication with clients; coordination with other client services groups, vendors and partners; and communicating project milestones to internal and external stakeholders.
- Set up and implement strategy for successful completion of new and ongoing projects to be delivered on time, on budget and on scope including project delivery timelines, effective sample plans, identifying project risks and developing risk mitigation plans, and managing changes in project scope with alternate solutions.
- Manage all post-delivery project needs including confirming project close with key stakeholders, preparing invoices, debriefs, creating rebound opportunities, and assuring client satisfaction.
- Expand and leverage client relationships through understanding of client objectives, consultation during sales process, participation in sales calls and meetings, understanding pipeline of existing opportunities, and effective investigating and up-selling.
- Participate in Client Services special projects such as the Client Services task force and training new hires.
- Assist Director and Client Services Lead in balancing workload across team members.
- Other duties as assigned by management.
SKILLS AND ATTRIBUTES
To perform this job successfully, the candidate must demonstrate:
Specialized Skills:
- Expert proficiency in Microsoft Office Word, Excel, and PowerPoint.
- Understanding of full service and sample-only projects.
- Understanding of internal operation systems and company applications.
Communication Skills:
- Highest ability in all aspects of communication: written, oral, listening, and expressing ideas.
Analytical Skills:
- Excellent problem-solving ability.
- Ability to analyze qualitative data.
- Exceptional analytical, quantitative, and deductive skills.
Team/Independent Worker:
- Ability to work effectively independently and harmoniously with a team.
- Ability to build relationships and work well across functions.
- Experience in a collaborative team environment, sharing workload and responsibilities.
Time & Project Management:
- Ability to lead, participate, and manage large-scale projects.
- Manage multiple assignments simultaneously with shifting priorities and strong organizational skills.
- Ability to prioritize and oversee multiple projects in a fast-paced environment.
- Effective time management skills and ability to meet deadlines.
Business Acumen Skills:
- Understanding of business processes.
- Strong customer orientation.
- Cross-functional knowledge and ability to thrive in a complex environment.
EXPERIENCE
- 4+ years of experience in business environment or market research.
