Senior Relationship Manager, Vice President
Citi
Sepang, Selangor, Malaysia
Full-Time
Competitive
OfficeExecutive
Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.
We’re currently looking for a high caliber professional to join our team as Senior Relationship Manager, Vice President (Internal Job Title: Client Mgr Lead Analyst – C13) based in Kuala Lumpur, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
The Client Manager is a client facing banker responsible for a seamless execution on onboarding and implementation, service coordination and credit management. This position acts as a central point of contact for clients and internal partners, ensuring operational efficiency and effective relationship support.
Responsibilities:
1. Relationship & Origination Support
Maintain professional and strategic relationships with key client representatives and decision-makers.
Understand client drivers and support Subsidiary Account Managers, Regional Account Managers (RAMs) and Parent Account Managers (PAMs), as applicable, in origination activities.
Mentor junior Client Managers in understanding client needs and identifying business opportunities.
Execute key strategic business campaigns, including comprehensive account planning, wallet sizing, and corridor or product initiatives.
Originates and executes client transactions on only Client Manager covered clients , managing day-to-day client interactions, deal structuring, financial analysis, and coordination with internal partners to delivery mandates
2. Credit Management
Oversee and manage credit requests in close coordination with various internal teams, providing input and ensuring timely resolution.
Timely oversight and guidance on credit risk mitigation, monitoring credit lines, and escalating exceptions.
3. Onboarding & Implementation
Manage the end-to-end client onboarding experience for clients, from initiating CRM requests to post-implementation follow up.
Identify best practices for client documentation and facilitate comprehensive client training programs to ensure a seamless and efficient transition for clients.
4. Service Coordination
Act as a primary escalation point and trusted advisor for strategic clients, expertly managing and resolving client issues.
Facilitate operational efficiency and client satisfaction by optimizing day-to-day operational flows, analyzing client feedback, and identifying proactive solutions.
5. KYC Ownership
Oversee and ensure the integrity of KYC (Know Your Customer) processes for a portfolio of clients.
Take responsibility for completing, maintaining, and reviewing accurate client profiles, and mentor junior team members on KYC best practices and regulatory requirements.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
Min 10 years of Experience
Technical Skills: Advanced product knowledge and a comprehensive understanding of operational processes and in depth knowledge of KYC/AML regulatory requirements.
Organizational Skills: Excellent organizational and time-management skills with the ability to manage multiple priorities and stakeholders simultaneously.
Problem-Solving: Demonstrated ability to resolve complex, multi-faceted client issues, manage high stakes escalations, and drive process improvements through strategic solutions.
Interpersonal Skills: Strong communication and interpersonal skills, with a strong commitment to delivering a high level of client service and ability to develop and maintain robust, executive-level client relationships and influence key stakeholders
Attention to Detail: Meticulous accuracy and unwavering attention to detail in all aspects of work, critical for managing high-value client portfolios
Education:
Bachelor's/University degree, Master's degree preferred
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Take the next step in your career, apply for this role at Citi today https://jobs.citi.com/dei
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