ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Provides specialized claim handling services centered exclusively on oversight and strategic guidance for contingent claims and matters filed in small claims courts. This role focuses on ensuring consistency, quality, and appropriate decision-making through effective governance, monitoring, and advisory support rather than direct claim handling.

JOB DESCRIPTION

Key Responsibilities

• Provide strategic guidance and oversight on all contingent claims and small claims court matters
• Monitor claim handling for consistency and alignment with both claim handling best practices and established Greystar standards
• Review strategies and outcomes to ensure appropriate liability assessment and resolution
• Advise on escalation of matters presenting increased exposure or complexity
• Ensure contingent exposures are properly recognized and proactively managed
• Provide input on settlement strategies and defense approaches specific to small claims
• Monitor filings to identify frequency trends and systemic drivers
• Deliver insights and recommendations to improve governance and consistency
• Support development of standardized guidance, playbooks, and best practices
• Collaborate with internal stakeholders to ensure alignment in approach and execution
• Serve as subject matter expert on small claims processes and contingent liabilities

The Requirements

• 5+ years of experience in claims, risk management, or consulting
• Expertise in liability claims, contingent exposures, and small claims court matters
• Experience in claim oversight, auditing, or governance roles
• Strong understanding of claim handling standards and litigation/settlement strategies
• Knowledge of small claims court procedures
• Ability to assess claim files for accuracy and appropriateness
• Strong analytical and trend identification skills
• Excellent communication skills for delivering actionable guidance
• Ability to operate strategically while maintaining attention to detail

Incumbents for this role must work a hybrid schedule (3 - 4 days in office) in one of our Regional Offices. Highly preferred for incumbent to sit in Charleston, Charlotte, Atlanta or Dallas.

The salary range for this position is $78,000 - $98,000 USD.

Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.

• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.

• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.

• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.

• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).

• 401(k) with Company Match up to 6% of pay after 6 months of service.

• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).

• Employee Assistance Program.

• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.

• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

This position may be performed remotely anywhere within the United States except the state of Alaska.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.

ANTICIPATED CLOSING DATE

July 20, 2026

This date may be subject to change due to evolving business needs.