Senior Scrum Master (SAFe)

Position Summary:

We are looking for an experienced and proactive Senior Scrum Master to join our team and drive Agile best practices across multiple teams or complex projects. In this role, you will serve as a servant leader, coach, and facilitator, helping teams deliver high-value software efficiently while fostering a culture of continuous improvement, collaboration, and transparency.

Responsible for managing all aspects of diverse, medium to moderately complex IT projects, including project planning, execution, timing, functionality, quality and cost. Utilizes expertise and leadership skills to direct staff and to resolve issues to ensure project goals and requirements are met. Communicates with end-users to provide timely and accurate information and status updates.

The Scrum Master manages multiple Software Development projects with one or more Agile software development teams to successfully deliver multi-tier SaaS solutions on time, with high quality and that delight customers. Works collaboratively with product owners, Dev and QA team members, management and other Agile teams to achieve product delivery goals. Coaches and educates team members on Agile best practices.

Experience:

• 6–8 years of experience as a Scrum Master, with at least 3 years in a multi-team Scaled Agile Scrum Master role.

• Must have worked on internal/external dependency resolution, long range planning, and conflict resolution in multi-team/multi-ART products.

• Bachelor's degree or equivalent combination of education and work experience in software development.

• Strong understanding and practical experience with Scrum, Kanban, and other Agile frameworks.

• Proven ability to facilitate Agile ceremonies and coach teams through complex delivery challenges.

• Excellent conflict resolution, communication, and stakeholder management skills.

• Experience working with distributed or cross-functional teams.

• Strong understanding of Agile tools (e.g., Jira, Azure DevOps, Rally).

• Relevant certifications (e.g., Certified Scrum Master (CSM), Professional Scrum Master (PSM II or III), SAFe Scrum Master) preferred.

• Experience working with teams who develop the Microsoft stack preferred.

Nice To have:

• Experience supporting Agile transformations in large or complex organizations.

• Exposure to scaled Agile frameworks (SAFe, LeSS).

• Background in software development or technical delivery is a plus.

• Experience coaching teams in DevOps practices and CI/CD pipeline

Essential Duties and Responsibilities:

• Schedule and lead PI Planning, Program Increment refinement, sprint refinement, Scrum of SCRUMs, sprint planning meetings, daily stand-ups, retrospectives, and other Agile and quality ceremonies.

• Serve as a Scaled Agile Scrum Master for one or more Agile teams, ensuring the effective application of Scrum principles and practices.

• Facilitate all Scrum ceremonies (Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives) and ensure they are productive and focused.

• Remove impediments and help the team overcome obstacles to progress.

• Coach, mentor and educate team members, Product Owners, and stakeholders on Agile mindset & best practices and process improvements.

• Foster a culture of continuous improvement by encouraging experimentation, feedback, and reflection.

• Work with Product Owners to ensure a well-refined and prioritized Product Backlog.

• Track and communicate key Agile metrics (velocity, burn-down, team health) to drive improvement and transparency.

• Collaborate with other Scrum Masters and Agile Coaches to align processes across teams.

• Support Agile transformation initiatives and contribute to developing organizational Agile maturity.

• Implement quality up front initiatives and champion/support organic process and micro-improvements with Agile teams. Understand priorities of initiatives and features from Business and Architectural Product Owners.

• Build and maintain relationships with other product and architectural teams, and in partnership with technical staff and members of management.

• Work with other Agile teams, their Scrum Masters and Product owners to ensure alignment and act together toward common goals.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.