Job Title: ServiceNow Senior Developer (Strategic Portfolio Management – SPM)
Job Summary
We are seeking an experienced Senior ServiceNow Developer – Strategic Portfolio Management (SPM) to lead the design, development, and implementation of enterprise-grade SPM solutions on the ServiceNow platform. This role will focus on Demand Management, Project & Portfolio Management (PPM), Agile Development, Resource Management, and financial governance, enabling data-driven decision-making and strategic alignment.
The ideal candidate will possess deep ServiceNow development expertise, strong understanding of enterprise portfolio and agile operating models, and the ability to create scalable, future-ready solutions that evolve with the organization’s strategic goals.
Key Responsibilities
ServiceNow SPM Solution Design & Delivery
- Design, develop, and implement ServiceNow SPM solutions including Demand, PPM, Agile Development, Resource Management, and Financial Planning.
- Configure and customize ServiceNow SPM modules to support enterprise portfolio visibility, prioritization, and value realization.
- Ensure solutions are scalable, configurable, and aligned with ServiceNow best practices and roadmap recommendations.
Strategic & Business Engagement
- Partner with senior business leaders, PMOs, finance, and delivery teams to gather and translate strategic objectives into SPM capabilities.
- Facilitate workshops and stakeholder interviews to uncover pain points, maturity gaps, and opportunities for optimization.
- Act as a trusted advisor, bridging strategy, execution, and technology.
Automation, Optimization & Governance
- Analyze portfolio, demand, and delivery processes to identify opportunities for automation and continuous improvement.
- Drive standardization of intake, prioritization, funding, and execution workflows across the enterprise.
- Establish governance controls and reporting to support strategic alignment, transparency, and compliance.
Technical Leadership & Delivery Excellence
- Develop advanced ServiceNow configurations including flows, workflows, business rules, UI policies, client/server scripts, and integrations.
- Provide technical leadership and mentorship to junior developers and ServiceNow administrators.
- Support release planning, upgrades, and platform enhancements with minimal disruption.
Testing, Deployment & Continuous Improvement
- Lead and support User Acceptance Testing (UAT), ensuring solutions meet business and strategic expectations.
- Monitor production performance and adoption metrics, proactively resolving issues.
- Continuously improve user experience, reporting accuracy, and operational efficiency.
Agile & Delivery Collaboration
- Collaborate with Agile Release Trains, Product Owners, and Scrum Masters.
- Support Agile and hybrid delivery models within ServiceNow SPM.
- Contribute to roadmap planning and backlog refinement activities.
Future Roadmap & Growth Focus
This role will play a key role in shaping the next-generation SPM roadmap, including:
- Expansion into Enterprise Agile Planning (EAP) and value stream management.
- Integration of AI-driven insights for portfolio prioritization and forecasting.
- Enhanced financial transparency through investment planning and cost modeling.
- Deeper integration with ITSM, ITOM, HRSD, and APM for end-to-end visibility.
- Adoption of data-driven KPIs, executive dashboards, and OKR alignment.
- Continuous alignment with ServiceNow’s evolving SPM product roadmap.
Qualifications & Skills
Experience & Certifications
- 6+ years of experience in ServiceNow development and implementations.
- Strong hands-on experience with ServiceNow SPM / PPM modules.
- ServiceNow Certified System Administrator (CSA) – Required.
- ServiceNow Certified Application Developer (CAD) – Required.
- Certified Implementation Specialist – SPM/PPM (preferred).
- ITIL v3/v4, SAFe, or Agile certifications are a plus.
Technical Expertise
- Advanced knowledge of ServiceNow scripting and configuration:
- Business Rules, Script Includes, Client Scripts
- UI Policies, Workflows, Flow Designer
- Performance Analytics and Reporting
- Integrations and data transformations
- Experience supporting Agile, Waterfall, and Hybrid delivery models in ServiceNow.
Soft Skills & Leadership
- Strong analytical, problem-solving, and communication skills.
- Proven ability to manage multiple initiatives in a fast-paced environment.
- Comfortable leading discussions with senior stakeholders and executives.
- Experience facilitating SCRUM ceremonies and portfolio governance forums.
Why Join Us?
- Lead enterprise-level SPM transformations that drive strategic outcomes.
- Work on cutting-edge ServiceNow capabilities and future roadmap initiatives.
- Collaborate with a forward-thinking, high-impact team.
- Opportunities for continuous learning, leadership growth, and ServiceNow certifications.
- Competitive compensation and comprehensive benefits package.
