At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU'LL DO

Braze’s product is the control center for thousands of the world’s most sophisticated marketing teams. The BrazeAI Operator is a chat assistant embedded in the frontend of the product, and it uses agentic AI to help marketers do their work more efficiently.

The team owns the agentic runtime that powers Operator, including tool orchestration, prompt engineering, streaming transport, integrations with LLM providers, integrations with Braze features, and integrations with third-party vendors.

As a Senior Engineer on the BrazeAI Operator team, you will build AI-powered product experiences that are reliable, useful, and deeply integrated into the Braze product. You will lead important technical projects, design systems that make agentic behavior safe and observable, and help define what excellent AI assistance looks like for sophisticated marketing teams.

In this role you will:

Design and build AI-powered product experiences using TypeScript, React, and LLM provider APIs
Develop the agentic tool runtime that lets BrazeAI Operator take actions inside the product on behalf of users
Build integrations between Operator and core Braze product surfaces, third-party vendors, and AI model providers
Improve the reliability, observability, and safety of LLM-backed systems, including streaming responses, error handling, evaluation, and rollout controls
Lead projects from ambiguous product or technical goals through implementation, launch, and iteration
Collaborate with other engineers through technical design, code review, and clear engineering practices

Recent and ongoing work on the team includes:

Building the agentic tool runtime for Operator
Designing a streaming architecture for real-time AI responses and product notifications
Integrating with LLM providers such as Gemini, OpenAI, Anthropic, and AWS Bedrock
Integrating Operator with Braze product workflows and third-party systems
Building AI-assisted authoring, search, validation, and support experiences inside the product

Parts of our stack with which you will work:

TypeScript, React
Ruby on Rails
LLM provider APIs: Gemini, OpenAI, Anthropic, AWS Bedrock
Real-time transports: web sockets, server-sent events
Cypress, Jest, RSpec

WHO YOU ARE

Have 5+ years of software engineering experience with a strong track record of technical impact
Are strong in modern frontend development and comfortable working across the stack into backend systems
Have experience building production systems that integrate with AI/ML models, LLM APIs, or other complex external services
Care about reliability, observability, safety, and user trust in AI-powered products
Are comfortable working in ambiguous problem spaces where product behavior, technical architecture, and model capabilities all shape the solution
Communicate clearly, collaborate well across teams, and help raise the technical bar for those around you
Bonus experience with:

Prompt engineering, LLM evaluation, or agentic system design
Real-time systems, streaming protocols, or event-driven architectures
Building developer platforms, internal frameworks, or reusable product infrastructure
Ruby on Rails
Accessibility, search, or editor tooling

#LI-Hybrid

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.

Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.

Please see ourCandidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

Senior Software Engineer II, BrazeAI Operator

Braze

Job Description

WHAT YOU'LL DO

WHO YOU ARE

Required Skills

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