Senior Specialist, Academic Program Management
University of Ottawa
Ottawa, ON
Full-Time
$90,987
HybridManager
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Posting Reason:
New PositionJob Type:
EmployeeAnticipated Duration in Months (for contracts and temporary assignments):
12Job Family:
Academic Program Management# of Open Positions:
1Faculty/Service - Department:
AdministrationCampus:
Main CampusUnion Affiliation:
SSUODate Posted (YYYY/MM/DD):
2026/05/21Applications must be received BEFORE (YYYY/MM/DD):
2026/06/01Hours per week:
35Salary Grade:
SSUO Grade 11Salary Range:
$90,987.00 - $114,932.00About the Faculty of EducationPosition Purpose:
Reporting to the Chief Administrative Officer, leads the planning, organization, execution and continuous improvement of all aspects related to the efficient delivery of a defined academic program, special program or research program in a faculty or a service. Translates strategies into program plans and deliverables in support of meeting program objectives while promoting service excellence. Ensures collaboration among program staff and establishes processes and procedures that optimize resources contributing to the overall success of academic, research and/or special services offered by the University of Ottawa.
In this job, your responsibilities will include:
Program Operations Management: Oversees all ongoing operational activities, including but not limited to courses, workshops, training and events,in support ofcoreprogram deliveryincludingadministrative andfinancialfunctions, resource allocation, monitoringandcommunication.Coordinates cross-project activities of inter-connected projectswithin the program scopewith the objective of maximizing resources and enhancing communication.Acts asmanagementliaison with other faculties or services whose contribution is a key input to program success, as well as to ensure effective communication and collaboration on areas of common interest.Oversees activities undertaken as part of special projects within the overall scope of the program.
Planning:Participates inneeds analyses andstrategic planningactivitiesby contributing innovative ideas and evidence-based information related to program delivery. Translates global program objectivesand needsintoshort-, medium- andlong-term operational plans. Identifies risks to success and implementscontingencymeasures to ensure program continuity.Plans all key resources; human, material, financial and space, towards meeting program objectives.
Continuous Improvement:Devises key performance indicators and ensures accurate tracking of dataforevaluating performance against program objectives.Analysesperformancetrends and adjustsprogram elements accordingly. Monitors industry trends and norms to introduce innovations into programplanning anddelivery, andensures continuous alignment of deliverables with global objectives ofthe sector while favouring service excellence.Given the ongoing nature of programs, ensures that program deliverables continue to evolve with the evolving needs of program participants.
Human Resources Management:Supervises operations staff of the program. May oversee the work ofadditional staff assignedtospecial projects within the scope of the programto ensure alignment with overall program goals.Responsible for recruitment, professional development, performance management and conflict management for the staff under his or her responsibility.
Program Promotion:Acts as an ambassadorfor the program, and actively promotes programimpact, features and successes. Effectively communicates the link between program objectives and the overall vision of the faculty or service, while consistentlysupporting andupholdingthe reputation of the program.
What you will bring:
Bachelor’s degree in a field related to the core business of the program
5 years of related experience in program or project management
3 years of experience in supervision
Experience in budget management and planning
Experience interpreting performance metrics in support of evidence-based decision-making
Ability to succeed in a high-paced, high demand environment with strict deadlines
Strong organizational skills to manage multiple elements of ongoing operations
Ability to simplify and explain rules and regulations
Ability to motivate a team and to collaborate with multiple stakeholders
Strong interpersonal and communication skills
Proven commitment to client satisfaction
Ability to work outside of normal office hours
Ability to travel outside of the region
Bilingualism - French and English (spoken and written)
#LI-HYBRID #Li-SA1
Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:
Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.
The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact hrtalentmanagement@uottawa.ca to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.
If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.
Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.