Senior Strategic Account Manager
Behavox
Unknown, Unknown, Singapore
Full-Time
$3
HybridManager
Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world.
From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform presents a widespread opportunity to build multilingual, AI/ML-based solutions that activate data for every function within a global enterprise.
Our approach is unique, and its validated by our customers who tell us to keep forging ahead because no one else is aggregating, analyzing, and acting on data to uncover opportunities or solve problems quite the way we are.
We are looking for fearless innovators who have an insatiable appetite for building what no one has built before.
The Senior Strategic Account Manager is the most senior individual contributor within Behavox's Strategic Account Management function. In addition to owning a portfolio of the most complex enterprise accounts, this role carries broader responsibility for defining the engagement standard across the function, serving as a field expert on high-stakes accounts, and building the institutional knowledge that the team operates against. The Senior Strategic Account Manager leads through expertise and influence.
The Senior Strategic Account Manager owns a focused portfolio of 3 to 5 Tier 1 and Tier 2 accounts representing the most complex, multi-product, multi-region, multi-stakeholder, high-ARR client relationships in the book. Full end-to-end ownership of these accounts includes elevated executive access and commercial complexity; the Senior Strategic Account Manager leads executive relationships at C-suite and Head-of level independently. This role also serves as the escalation point for the most complex or commercially significant situations before they reach leadership, and deploys into at-risk accounts owned by other Strategic Account Managers to coach through resolution without taking over coverage.
Beyond direct account ownership, the Senior Strategic Account Manager defines engagement standards for the function across QBRs, escalation management, account planning, hygiene, and commercial execution. This includes creating vertical playbooks for common scenarios, establishing quality benchmarks and metrics, validating and improving the hiring assessment and onboarding materials, and leading internal learning sessions and workshops grounded in real account examples. The Senior Strategic Account Manager attends and speaks at industry events and conferences on behalf of Behavox, leads Customer Advisory Boards and CCO communities, and participates actively in hiring and interview processes as a calibration voice on candidate quality.
This is a hybrid position based out in our Singapore office.
About Our Process
We take Talent very seriously and we are building a community of extraordinary individuals working together in very high performing teams. We also know that the best Talent always has options so we believe that the process has to be a two way assessment - the company AND the candidate assessing the business needs alignment, the career next step alignment, and the cultural alignment.
During the process we will begin by exploring the core factors regarding salary and location along with core experience and skills and values alignment. We will then deep dive explore the critical technical competencies we have identified for the role, and then we will deep dive in behavioral competencies.
The most aligned candidate will then be asked to do a practical work task simulation activity so we can make sure that you will enjoy the kind of work the role requires, and this task will typically be presented and discussed with a group of colleagues and managers. Finally we will ask you to meet with a number of our senior leaders to make sure that you are making the most informed call possible.