Senior Strategy & Operations Associate

Maven is looking for a Senior Strategy & Operations Associate who will serve as a key problem-solver and builder on our Consumer operations team. This role sits at the intersection of operations strategy and hands-on execution owning projects end-to-end, using data to find the root cause of complex issues, and building scalable processes in a fast-moving environment. You will report to the Director of Operations, New Ventures and work closely with cross-functional partners in Product, Clinical, Data, Workforce Planning, and Member Operations to improve the way Maven delivers care to its members.

As a Senior Strategy & Operations Associate at Maven, you will:

• Independently own cross-functional operational projects from problem definition through solution design, execution, and results measurement
• Drive operational readiness for new Consumer product and service line launches partnering cross-functionally to define workflows, build support infrastructure, and execute an effective MVP while designing for scalability from the start
• Dig into operational and member experience data to identify patterns, surface root causes, and translate findings into clear, actionable recommendations for leadership and cross-functional partners
• Design, build, and iterate on internal processes, workflows, and tooling that improve efficiency, quality, and consistency for the Consumer Support and Consumer Provider team
• Partner with Product teams to represent the voice of operations: flagging member pain points, defining requirements, and supporting launches of new features or programs
• Develop and maintain reporting infrastructure that tracks operational health, identifies trends, and enables >security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.