Senior TA Oversight & Service Specialist, Operations

Job Description

Who we are

Aberdeen Investments is part of Aberdeen Group plc, one of the UK’s leading Wealth & Investments groups.

Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and retain the industry’s best talent.

Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients, customers, colleagues, shareholders and society.

We are repositioning our specialist asset management business to meet client demand and are committed to providing excellent client service, supported by leading technology and talent.

As a global business, Aberdeen consists of three divisions: Investments, Adviser, and interactive investor (ii). Each division is dedicated to meeting and adapting to our clients' evolving needs.

Our Asia Pacific Investments business has a large, dedicated and highly experienced investment team which has been investing across the region since 1985, and manages all our Asian products, including regional, country, smaller companies, and sustainable investing propositions.

The team has a strong regional footprint with offices in Singapore, Bangkok, Kuala Lumpur, Tokyo, Hong Kong, Shanghai, Seoul, and Sydney. This breadth gives us close proximity to the companies we own and the markets we invest in. Our APAC operations have been based in Singapore since 1992. We invest in Asian companies to grow with them and to help them to become better investors.

Senior TA Oversight & Service Specialist, Operations

Responsibilities included but not limited to:
- Provide operational support to the APAC Client Group, owning and executing all operational aspects of client take-on and day-to-day servicing working with external service providers.
- Effective resolution and management of operational queries from our wholesale and institutional clients and Sales/Distribution teams.
- Be the first level escalation point for servicing queries received from our clients or regional Sales/Distribution teams.
- Undertake operational reviews of Distribution/Subscription Agreements to ensure client servicing requirements can be met.
- Support the completion of Distribution Agreements with clients.
- Pro-active management of clients’ KPIs.
- Deliver effective and timely communication to our clients in APAC.
- Support reporting (Sales, AuM etc.) to Distribution teams.
- Understanding product and process change and impact to business/service levels to enable continuous improvement in operations.
- Working with third-party TAs to manage and deliver key operational changes.
- Working with core teams in UK to ensure changes impacting APAC are managed effectively.
- Drive, manage or support key Investor Services Change and Projects in APAC.
Requirements
- Preferably 7 to 10 years of experience of working in a TA related function.
- Experience in customer / supplier relationships in asset management.
- Possess strong TA/Product/Operations knowledge.
- End to end project management / change management in the financial services industry
- Good track records in driving initiatives that contribute to long-term operational excellence.
- Team player, excellent interpersonal and communication skills.
- Self-motivated, initiated, and meticulous
- Able to work under pressure.
- May be required to work on Singapore public holidays.

We’re committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense – this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone.

If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.