Senior Technical Account Manager

At Recorded Future, we built the worlds largest and most advanced threat intelligence platform - Enabling organizations to outpace, outthink, and outmaneuver adversaries with intelligence-led security. Trusted by the worlds leading enterprises, governments and security teams, we fuse cutting-edge data science, automation, collection and expert human analysis to transform how intelligence is operationalized across modern security operations. Our mission: secure the world with intelligence.

Recorded Future is looking for a seasoned and trusted technical advisor who excels at blending strategic insight with hands-on expertise. You can translate complex intelligence and security concepts into tangible and measurable customer value. You are proficient at tailoring your consultative engagement for both tactical and strategic audiences, mapping technical intelligence outcomes to quantifiable business risk reduction. Equipped with strong business acumen, youre comfortable engaging at all organisational levels, from SOC analysts to CISOs, and consistently drive successful intelligence outcomes through deep customer understanding, robust stakeholder relationships, and proactive guidance, helping organizations to fully realize the value of Recorded Futures Intelligence Cloud through unquestionable intelligence-driven ROI and risk reduction.

What Youll Do:

• Own the technical and strategic success of assigned customer accounts across their entire intelligence journey, from onboarding to renewal
• Partner with customers to define and deliver intelligence-led outcomes using Recorded Futures full suite of capabilities across the platform, integrations ecosystem and services portfolio
• Monitor and drive intelligence platform adoption, analyze usage patterns and integration health to ensure sustained operational success
• Conduct regular executive and technical business reviews, presenting value realization metrics and maturity progression
• Proactively identify and mitigate risks to account health and renewal, including budget related constraints, competitive pressure, and loss of champion or stakeholder turnover
• Preempt customer needs and proactively identify growth opportunities to ensure customer satisfaction, retention and platform expansion
• Serve as the primary technical liaison, collaborating with the customers SOC, CTI, engineering, GRC, threat hunting, vulnerability management and other security teams on configuration, data integration, and optimization
• Design and execute strategic customer success and intelligence adoption plans that align business priorities with Recorded Future capabilities and measurable outcomes, in partnership with account directors and cross-functional Recorded Future teams
• Collaborate cross-functionally with sales, product management, data science and intelligence teams to ensure a unified customer experience
• Lead bespoke intelligence advisory engagements, addressing emerging threats, collection priorities, intelligence workflows, configuration and tuning, and strengthening of customer tradecraft and platform proficiency
• Serve as a trusted advocate and voice of the customer, influencing product direction and services innovation
• Mentor team members and contribute to continuous improvement of advisory methodologies
• Appropriately manage multiple complex and competing priorities, while maintaining world-class levels of quality consistency at all times in alignment with organisational metrics and KPIs
• Maintain exemplary level of administrative rigor in Recorded Future systems of record, ensuring meaningful updates on successes, outcomes, customer sentiment, and detailed technical plans for at risk accounts and high impact issues.

What Youll Bring:

• Experience: 5-7 years of consulting or other customer facing cyber threat intelligence, security operations or cyber advisory roles within enterprise or vendor settings. Experience across one or more key security related domains including intelligence, security operations, vulnerability management, GRC, threat hunting or incident response
• Expertise: Excellent understanding of intelligence principles, concepts, frameworks and tradecraft, intelligence operationalization and application in operational environments, and robust situational awareness of the broader threat landscape. Technical fluency with intelligence platforms, APIs, data feeds, security integrations (SIEM, TIP, SOAR etc), SaaS architectures and >Blog & Podcast: Learn everything you want to know (and maybe some things youd rather not know) about the world of cyber threat intelligence
  Linkedin, Instagram & Twitter: Whats happening at Recorded Future
  The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field
  Timeline: History of Recorded Future
  Recognition: Check out our awards and announcements

  

  We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.
  
  If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at careers@recordedfuture.com
  

  Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.
  
  Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.
  

  Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions.

  Recorded Future maintains a drug-free workplace.

  Note: Our interview process for all final-round candidates requires a mandatory in-person interview or a live, scheduled video conference with the hiring manager. We do not conduct interviews via instant messaging or text. All communications during the application process will come from individuals within our HR department via their Recorded Future email address.

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  Notice to Agency and Search Firm Representatives: Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes.

  Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.