Job Requisition ID #
26WD99253
Position Overview
Autodesk Customer Success is looking for highly motivated technical advisors to help our customers maximize their product investment and realize measurable business outcomes. We are looking for a professional with automation and scripting experience, preferably in the Architecture, Engineering and Construction (AEC) space.
You should have experience supporting a broad range of technologies in large-scale environments. You will work closely with medium and large strategic customers worldwide to enhance their adoption of Autodesk solutions.You will join the Technical Adoption team within the Customer Success Management group, a team that helps strategic customers maximize success and achieve stronger returns on their investment while valuing professional development, supporting growth, and rewarding high performance.
Responsibilities
- Deliver product and workflow coaching sessions that help strategic customers adopt Autodesk solutions and activate key workflows
- Conduct coaching discovery calls to understand customer workflows, adoption barriers, learning needs, and desired outcomes
- Lead live coaching and scalable group enablement sessions (1: many) for end users, including workflow-specific guidance and best-practice sharing
- Act as a trusted technical advisor to customers, demonstrating thought leadership and product expertise to help customers adopt and achieve business outcomes using Autodesk technology
- Develop, update, and maintain enablement content, learning resources, and digital assets that support coaching delivery and address specific customer workflow challenges, in line with Autodesk quality standards
Minimum Qualifications- Bachelor's degree or equivalent experience
- Minimum of 5 years' experience in related field
- Advanced knowledge of Architecture, Engineering, and Construction (AEC) technologies and automation concepts such as scripting, APIs, integrations, and low-code/no-code workflows
- Experience supporting automation in an enterprise environment or working directly with enterprise clients
- Experience with scripting or programming languages such as Python, PowerShell, C#, JavaScript, VB.NET, C, or C++
- Experience with low-code/no-code environments such as Workato or Power Automate
- Able to manage several projects at a time, setting the right priorities
- Proven ability to be agile and learn quickly in a fast-paced environment
- Excellent verbal and written communication skills; ability to convey complex technical details coherently to a live or virtual audience
Preferred Qualifications- Technical consulting experience and/or technical project delivery experience with large, demanding customers
- Enthusiasm and passion for technology and innovation
- Experience with Autodesk Platform Services
- Experience working as a BIM manager or Automation lead in an architecture/construction firm beneficial
- Demonstrated ability to build and maintain strong relationships at all levels
- Excellent team player, enjoying supporting and interacting with other members of a global team
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