Senior Technical Program Manager

About us

WEX is a global commerce platform that helps businesses solve operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments.

With over 5,500 employees, we work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses.

About the opportunity

A Technical Program Manager is a key partner to the Technology leaders and their Digital leadership counterparts in driving end-to-end outcomes. You will be responsible for driving delivery on key initiatives within and across Technology Departments. As a Senior TPM at WEX, you will be responsible for enabling your teams and partners to plan, de-risk, and execute critical initiatives while reporting on progress, coordinating across technology teams, and ensuring project financial health. You will play a critical role partnering with Technology leaders to drive delivery of complex technical initiatives. You will lead cross-functional teams to plan, execute, and deliver scalable, secure, and high-performance technical solutions that enable business growth and operational excellence, and will assist and coordinate with migrations between tools, processes, systems, and platforms as appropriate.

The Technical Program Management Office (TPMO) is a strategic function of the Technology Innovation & Strategic Operations (TISO) department within WEX. Our mission is to accelerate WEX’s product innovation velocity by optimizing how we deliver technology. We accelerate technology delivery at WEX by optimizing program execution across all technology domains. In this role, you will collaborate closely with engineering teams, as well as security and operations partners among others, to drive alignment and delivery of critical projects that underpin WEX’s digital capabilities.

How you'll make an impact:

• Technical Fluency

  • Lead complex programs involving highly technical implementations.

  • Collaborate with stakeholders to define program scope, milestones, risks, and success criteria.

  • Establish, articulate, and drive detailed work breakdown structures, execution plans, and multi-quarter roadmaps for initiatives.
    

• Program Planning/Continuous Planning: Based on Product and Technology leadership direction and priorities, facilitate ongoing planning sessions to adjust priorities and ensure continuous alignment with business goals within and across your portfolio. This will require close cross-functional partnership with technology team leaders, solution architects, and product partners. Ensure alignment of program increments with overall business goals and priorities. Encourage adaptive planning to respond to changing delivery and project requirements.
  

• Program Management: Own and drive end-to-end technical implementation programs and workstreams as assigned. Your work will be critical to creating operational efficiencies within the organization and to execute against several key strategic focus areas. You’ll create detailed work breakdowns, milestones, risks, success metrics, and deliverables for key initiatives in these areas, and execute multi-quarter roadmaps in partnership with engineering leadership. On an ongoing basis, plan, support and execute against a roadmap of enhancements to these systems, tools, and processes.
  

• Execution Management: In support of the Tech Lead, monitor progress and recommend necessary adjustments to surface risks of program execution to key stakeholders in a targeted and timely way, with the goal of course correction. Facilitate these course corrections, as needed.
  

• Stakeholder and Change Management: Engage with stakeholders - Technology, Product, Solution Architecture, among others - at all levels to ensure visibility, provide updates, and address concerns. Facilitate communication between teams, ensuring transparency and alignment. Provide clear, consistent, and timely information flow and reports out on status. Work collaboratively at the enterprise level to facilitate migrations and enable change to support new ways of working and modern technology architectures.

• Risk Management: Identify technical risks related to infrastructure performance, capacity, security, and compliance (among other considerations). Develop mitigation strategies with technical and leadership partners. Escalate to senior leadership as appropriate.
  

• Dependency Management:Identify, document, and manage dependencies across multiple projects, technologies, and teams. Proactively coordinate with stakeholders to ensure that dependencies are clearly understood, tracked, and addressed in a timely manner to minimize risks and avoid delays.
  

• Tooling and Data Hygiene:Accordingly, ensure the use of standard project management tools within the Atlassian suite (Jira, Confluence) - and maintain high standards of data hygiene to ensure data accuracy, consistency, and integrity. Avoid duplication of administrative effort. As a part of Jira stewardship, support accurate and transparent reporting and on-target capitalization within the organization through reporting and partnership.
  

• Delivery and Outcome Tracking: Track program performance against the committed plan and goals. Use data and metrics to drive decision-making and continuous improvement.

Experience you'll bring:

• Significant prior experience in technical program management overseeing key strategic, Enterprise-level projects with a high degree of complexity and inter-dependent work. An ideal candidate blends technical acumen with strong program management skills to drive execution across complex, cross-functional initiatives. They are comfortable navigating ambiguity, bring structure and clarity to fast-paced environments, and excel at scaling cross-functional programs. With a deep understanding of the requirements of an Enterprise-wide effort, they are passionate about implementing solutions with lasting value for the company, and in service to that, developing plans and communicating effectively with senior stakeholders.

• Technical Skills:

  • Deep understanding of Program/Project delivery, involving deeply technical concepts and protocols such as networking, technical architecture, and operations.

  • Strong knowledge of cloud computing platforms and services (AWS, Azure, GCP), including infrastructure-as-code and cloud security best practices.

  • Experience with Agile methodologies and project management tools.

• Leadership and Communication:

  • Proactive leadership, and confidence to drive results.

  • Proven ability to motivate cross-functional teams. Model close partnership, with an emphasis on execution, collaboration, and empowerment.

  • Excellent communication skills, both verbal and written.

  • Experience with managing change at the enterprise level.

• Problem-Solving: Ability to anticipate risks and effectively mitigate them. If risks then become issues, solve these complex problems efficiently in partnership with Digital and Technology leadership. Analytical mindset with strong decision-making capabilities.

Desired qualifications & experiences:

• Bachelor's Degree.

• Relevant certifications (e.g., PMP, Agile Certified Practitioner).

• Previous experience in FinTech or highly regulated environments.