Senior Technical Support Analyst - Servicenow at JPMorgan Chase & Co.

Job Description

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Senior Analyst in IP Production Services, you will play a key role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firms systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Required Skills

INFORMATION TECHNOLOGY

Responsibilities

Collaborate with teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
Execute policies and procedures that ensure operational stability and availability
Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Senior Technical Support Analyst - Servicenow

JPMorgan Chase & Co.

Job Description

Required Skills

Responsibilities

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Job Details