Senior Technical Writer (Cybersecurity Products)

Job Title: Senior Technical Writer (Cybersecurity Products)

Location: Herndon, VA, Salt Lake City, Utah OR Richardson, TX Hybrid

We are seeking an experienced Senior Technical Writer to lead the development of high-quality documentation for our cybersecurity product portfolio. This role will be responsible for producing clear, accurate, and user-focused technical content including API documentation, administrator guides, design guides, and end-user documentation.

The ideal candidate brings deep experience with structured authoring frameworks, documentation pipelines, and Agile development environments. This individual will also play a key role in designing and maintaining scalable documentation systems using Docbook XML/DITA, while supporting automated publishing. The ideal candidate brings strong expertise in structured authoring (XML/DITA), documentation automation pipelines, and Agile development environments. This role also contributes to evolving our documentation platform through AI-assisted documentation workflows and knowledge delivery systems.

Key Responsibilities

• Serve as the lead technical writer for cybersecurity products, owning documentation strategy and execution.
• Create and maintain API documentation, administrator guides, design guides, and end-user documentation.
• Design, implement, and maintain structured content systems using Markdown, Docbook XML, and DITA.
• Develop and manage automated documentation publishing pipelines using tools such as Git and Jenkins.
• Write and maintain XSLT scripts to transform and publish structured documentation outputs.
• Collaborate with software engineering, product management, and QA teams to gather technical information and ensure accuracy.
• Align documentation deliverables with Agile development cycles and ensure timely releases.
• Establish documentation standards, templates, and best practices to improve consistency and scalability.
• Review and edit documentation produced by other contributors to ensure quality and clarity.
• Apply appropriate markings to documentation, including CUI, ITAR, EAR, and proprietary content.

AI-Enabled Documentation

• Leverage AI-assisted documentation tools to improve content development efficiency and consistency.
• Use generative AI to assist with drafting, summarizing, and refining technical documentation while maintaining editorial accuracy.
• Structure documentation content to support AI-powered knowledge retrieval systems.
• Create editorial guidelines for AI-assisted writing.
• Implement human validation processes to ensure AI-generated content meets technical accuracy and documentation quality standards.

Required Qualifications

• 7+ years of professional experience in technical writing for software or cybersecurity products.
• Proven experience producing technical product documentation.
• Strong expertise with XML-based structured authoring, particularly DITA.
• Proficiency in Markdown, including contributing to developer design documentation and API documentation that integrates with Git-based workflows.
• Experience developing and maintaining documentation build and publishing pipelines using Git and Jenkins.
• Proficiency in XSLT scripting for documentation transformation and publishing.
• Demonstrated success working in Agile development environments with frequent release cycles.
• Excellent written communication skills with the ability to translate complex technical concepts into clear documentation.
• Knowledge of documentation tools such as Oxygen XML Editor, MadCap Flare, or similar structured authoring tools.

Preferred Qualifications

• Knowledge of NCDSMO and RTB documentation practices, including assembling complete documentation packages for LBSA submissions.
• Experience marking and managing sensitive and export-controlled documentation, including CUI, ITAR, EAR, and proprietary content.

Key Skills

• Structured authoring (Docbook XML / DITA)
• AI-enabled documentation practices
• XSLT scripting
• Git and Jenkins pipelines
• Agile documentation workflows