What success looks like in this role:
- Provide operational and technical support for assigned data center computer systems and associated peripheral equipment.
- Monitor performance of online systems using software support tools to complete all scheduled jobs in a timely manner.
- Perform standard maintenance and repair.
- Interface with clients and appropriate support groups to escalate issues for resolution.
- Reassign job priorities according to precedent, policy, and procedures.
- Participate in on-call rotation; respond to alerts and systems issues.
- Update systems and applications.
- Partner with vendors and component suppliers to replace or repair failed equipment.
- Support system installation and decommission processes, following standard approved ITIL Change Management procedures.
- Track assets, manage configuration, and maintain physical equipment locations and connections using DCIM tools.
- Install equipment on the data center floor; request and oversee power, network, SAN, and KVM connections.
- Manage change and request processes for data center facility changes and maintenance.
- Support data cabling including network, SAN, KVM, or remote out-of-band management systems, and manage cabling contractors.
- Provide backup support for break-fix issues and configuration for servers and other devices.
- Provide technical support and hardware maintenance.
- Receive shipments for all inbound equipment for one or more data centers.
- Complete tickets to meet or exceed SLA requirements, and process service and change requests.
- Prepare documentation for installations, floor plans, rack or cabinet diagrams, and manage existing documentation for new installations.
- Prepare for asset disposal by performing manual labor to move equipment.
- Provides a high level of operational and technical support for one or more computer systems and peripheral equipment.
- Monitors performance of systems utilizing software support tools.
- Ensures emergency operating procedures are maintained.
- Interfaces with clients and appropriate support groups to resolve complex issues.
- Depending on assignment, may handle hardware or software support for associated data center equipment.
- Leverages maintenance agreements and warranties to keep systems in optimal state.
You will be successful in this role if you have:
- High School Diploma or equivalent.
- Participation in an on-call roster.
- Availability to travel between locations within a 250-mile radius (when required).
- Experience with an enterprise IT service management tool.
- Minimum 1 year of experience in IT, technical support, and data center operations, including rack, stack, and server provisioning.
- Experience with network cable management (copper cable, fiber optic cabling).
- Facilities planning experience (space, power, and cooling).
- Certifications such as CompTIA Server+, Cisco CCNA, or Microsoft Azure Fundamentals are considered a plus
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Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) plan, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We’re committed to supporting work-life balance and investing in your future success.
At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!
This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
