Senior Underwriting Service Specialist (Remote)

At Arch, our operations teams enable the business to grow and scale by providing differentiated service while focused on efficient processes.As a Sr. Underwriting Service Specialist, your roleis to ensure account service delivery meets and exceeds ourcustomer’sexpectations. The Sr. Underwriting Services Specialistutilizescustomer service skills, established processes, and various software applications to achieve individual and unit targets and to ensure Service Level Agreements (SLA’s) are met. The Sr. Underwriting Service Specialist works cross-functionally andis responsible foranalyzing key pieces of information anddeterminingtheappropriate courseof action. Throughdemonstratedleadership skills and technicalexpertise, the Senior Underwriting Service Specialist may provide training or guidance to colleagues,assistwith and address problem resolution, workdistributionand/or quality assurance. This position collaborates with underwriters, corporate resources, and global COEs to ensure we meet both internal and external commitments thereby contributing to the overall results of the unit/department.

Responsibilities and Accountabilities

• Evaluate financial statements, including debt-to-equity ratios, to assess the financial viability of third-party administrators.

• Perform audit functions on client accounts.

• Select certificates for review and test against contractual agreement rate sheets to verify accuracy of consumer purchases.

• Assistin data evaluation and reconciliations.

• Evaluate dashboards using Power BI.

• Research market tends for EVs and other vehicles to assess potential business impacts.

• Research the regulatory environment and present findings on potential business impacts.

• Provide service delivery for moderately complicated accounts for policy & endorsement issuance

• Policy Rating and/or initial entry into rating model

• Processing of various underwriting transactions and requests

• Communicates with various internal functions as well as brokers to serve as key contact for assigned accounts

• Booking/Invoicing

• Coordinate other services within Arch Insurance as needed

• Serve as Lead for work distribution, problem solving/issue resolution or business process expert as needed

• Provide training or guidance to less experienced colleagues, as needed

Required Skills and Abilities

• Analytical andproblem solvingability

• Detail-oriented

• Customer-focused

• Collaborative and team-oriented

• Demonstrated technical skills and insurance knowledge

• Demonstrated resource for colleagues and other internal business partners

• Self-directed showing personal accountability and sense of urgency

• Strong communicationand organizational skills

Education and Experience:

• Bachelor’s Degree and/or Insurance Designation preferred

• 3-5 years’ experience in Insurance industry

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