Server Systems-Lead Engineer

FICO (NYSE: FICO)is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

FICO’s Private Cloud Services (PCS) team is seeking a Lead Engineer to join the Server Systems group — a team that combines a start-up-like approach to innovation with the stability of a market-leading company. In this role, you will manage, provision, and support FICO’s server and cloud environments, with a principal focus on Windows Server and Linux (Red Hat Enterprise) platforms hosted on VMware. You will lead operational security, compliance, and vulnerability management efforts while mentoring junior engineers and driving automation across the infrastructure. This is a hands-on technical leadership position operating in a 24/7 Production Operations environment.

What You’ll Contribute

• Maintain, deploy, and support systems and services within FICO’s virtual and cloud enterprise, including VMware-hosted Windows Server and Red Hat Enterprise Linux environments.
• Lead vulnerability management and server hardening efforts, including patch management via WSUS and Satellite Server, compliance scanning via Qualys, and remediation using Ansible.
• Ensure deployment and health of host-based intrusion detection using Osquery, Splunk, and CrowdStrike.
• Own incident resolution, problem management, and service requests through a structured change management process in a 24/7 Production Operations environment.
• Design, develop, and deploy automation and scripting solutions to resolve operational problems, including supporting documentation and process changes.
• Identify opportunities to develop automated compliance scripts for key systems such as Active Directory, Red Hat Identity Manager, CyberArk, PKI Certificates, and critical FICO products.
• Provide technical leadership and mentoring to junior engineers, acting as a local escalation point for operating systems and core services support.
• Create and maintain policy, process, and procedure documentation, including run books, to support systems implementations and routine operational tasks.

What We’re Seeking

• Demonstrated hands-on experience as a Lead Systems Engineer with deep expertise in Red Hat Enterprise Linux and/or Microsoft Windows Server operating systems (2016, 2019, 2022, 2025) and strong experience with VMware virtualization.
• Proven experience in vulnerability and compliance management, including hands-on use of Qualys (or equivalent) for scanning, Satellite for Linux patching, and WSUS for Windows patching.
• Strong familiarity with at least two audit standards such as SSAE16-SOC2, PCI DSS, HIPAA, or SOX, and experience providing evidence for compliance and internal audits.
• Experience with Ansible deployments, configuration management, and Playbooks, with proficiency in at least one scripting language (Shell, Python, Ruby, or YAML).
• Demonstrated experience with host-based intrusion detection tools (Osquery, Splunk, CrowdStrike) and familiarity with core services including LDAP, DNS, Active Directory, and NTP.
• Strong written and verbal communication skills with a proven ability to document technical processes, develop run books, and coordinate with vendors and cross-functional teams.
• Relevant certifications preferred: Red Hat Certified Systems Administrator (RHCSA) or Red Hat Certified Engineer (RHCE), Microsoft Certified Systems Expert (MCSE), AWS Certified Cloud Practitioner, and/or VMware Certified Associate. A Bachelor’s degree in Computer Science, Computer Engineering, or Information Technology (or equivalent) is also preferred.

Our Offer to You

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

• Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.

• Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.

• Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

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