Service Coordinator

Manchester | Full-Time | Onsite

What you will do

Our Fire Suppression business is looking for an experienced Service Coordinator to be based from our Manchester office. This role is key to coordinating and scheduling service operations, ensuring high‑quality service delivery and excellent customer satisfaction across our fire suppression customer base.

How you will do it

Coordinate and manage service scheduling using the company service scheduler

• Proactively liaise with Contracts, Small Works teams, and Project Managers
• Ensure all service visits are fully booked with customers and engineers
• Issue documentation required to obtain site permits in a timely manner
• Prepare and issue RAMS for all service sites as required
• Respond promptly to service enquiries from fire suppression customers
• Collaborate with internal teams to deliver effective, customer‑focused solutions

What we offer

• Competitive Salary
• Work‑Life Balance: Supportive culture and flexible approach
• Career Development: Ongoing learning and development opportunities
• Wellbeing Support: Mental health support and Employee Assistance Programme
• Comprehensive Benefits:
o Pension plan
o Life assurance
o Employee referral scheme
• Employee Discounts: Johnson Controls and ADT Smart Home products
• Voluntary Benefits: Cycle‑to‑work and childcare voucher schemes
• Free Onsite Parking

Who we look for

This is a fast‑paced and dynamic role. We are typically looking for candidates with:

Must-Haves:

Experience working in a results‑driven customer service environment

• Strong customer‑focused approach
• Excellent communication and interpersonal skills
• Strong IT skills, including Microsoft Office, with ability to learn bespoke systems

First class telephone manner

• Ability to multitask and prioritise effectively
• Solutions‑focused with strong problem‑solving skills

Nice-To-Haves:

Experience working in an engineering or service‑based environment

• Experience supporting service coordination in a dynamic operational setting

About Johnson Controls

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

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