Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. The Power Quality (PQ) division at Eaton Electrical provides power management solutions including uninterruptable power supplies (UPS's), surge protective devices, power distribution units (PDU's), remote monitoring, software, power factor correction, airflow management, rack enclosures and services. We strive for continued success in leveraging technical innovation to develop next-generation solutions.
As part of our PQ division at Eaton Electrical, we are looking to hire a Service Coordinator to manage end-to-end coordination of service delivery, ensuring customer commitments, SLAs, safety, and quality standards are consistently met. The role acts as the central point of control between customers, field service engineers (FSEs), supervisors, sales, and internal support teams.
Operating in a fast-paced and high-volume environment, the Service Coordinator ensures optimal resource utilisation, proactive customer communication, accurate system administration, and timely completion of service activities across maintenance, breakdown, warranty, commissioning, and project work.
What you'll do:
- Develop strong relationships with all customers and stakeholders both face to face and remote.
- Support the business development managers in completing end contract renewals, process renewals and new contracts.
- Follow procedure to deliver professional service to all stakeholders.
- Ensure maximum and balance productivity by effectively scheduling technicians and service appointments.
- Accountable for monitoring and maintaining proper flow of task.
- Manage jobs through the utilisation of ERP systems(Salesforce & SAP).
- Track and monitor daily activity.
- Answering calls with the emphasis of first call resolution.
- The ability to work under pressure, high resilience and problem-solving skills.
Qualifications:- At least 2 years of experience as a service coordinator.
- Experience with SAP or Oracle would be advantageous.
- Strong organisational and multitasking skills.
- Ability to prioritise tasks and manage time accordingly.
- Excellent communication skills.
What We Offer:- On-site parking
- Competitive salary and access to bonus scheme
- Inclusive working environment
- Volunteer days
- Outstanding training and development programs for both professional and personal development
We are committed to ensuring equal employment opportunities for all job applicants and employees. Our recruitment processes encourage diversity by utilising a balanced selection criteria regardless of the applicants age, gender, gender identity, ethnicity, religion, sexual orientation, or any other status protected or required by law. Eaton prides itself in truly representing the people within our communities.
If this sounds like you, please send through your application. We look forward to hearing from you!