Service Delivery and IT Ops Data Analyst

The Role

The Employee Experience Insights & AI Enablement Team is looking for a Senior Insights Analyst to sit at the intersection ofAIstrategy,IT operations, and enterprise analytics. This is not a traditional BI role. You will build the analytics foundation that helps Morningstar’s Central Technology team understand, govern, and accelerate our AI investments while simultaneously driving operational intelligence across IT service delivery.

You will own the design and delivery of analytics platforms that span ITSM performance, AI cost governance, andknowledgeworker productivity measurement. You will be embedded in a team that is actively deploying agentic AI infrastructure (LiteLLM, AWS Bedrock, Claude/Anthropic),andmigrating to cloud-native data platforms (Snowflake, Microsoft Fabric).Additionally,identifymetrics to measure theeffectiveness of the Employee Experience Insights and AI Enablement Team.

If you are energized by building from scratch, thrive in ambiguity,comfortable with afast movingenvironment,and want your analyticswork todirectlyshapehow a global company runs its AI strategythis role is for you.

WhatYou’llOwn

1. AI Cost Analytics & Spend Governance

• Develop executive-facing dashboards (CEO/CFO-level) that connect AIspendtrends to strategic outcomes, surfacing anomalies and efficiency signals in a self-service format.

• Evolve andmaintainMorningstar’s AI cost analytics platform currently built onLiteLLM, Snowflake, andLangSmithinto a scalable, production-grade observability system.

• Build and own the architecture that integrates AI gateway telemetry (LiteLLM) with enterprise data platforms (Snowflake, Microsoft Fabric) to enable per-team, per-application, and per-modeltokenattribution.

• Partner with Cloud Services (AI Infrastructure), InfoSec, and Finance to ensure spend governance models areaccurate, auditable, and aligned to enterprise reporting standards.

2. ITSM Analytics & Operational Intelligence

• Design, build, andmaintaindashboards and datasets that drive IT service delivery performance across the Global Service Desk, endpoint operations, and employee experience functions.

• Normalize and integrate data from ServiceNow (ITSM/HRSD), DEX Performance Analytics, collaboration tools (e.g., Poly Lens), and other operational sources into cohesive, analysis-ready datasets.

• Identifypatterns, bottlenecks, and opportunities in service delivery data and translate findings into actionable recommendations for leadership.

• Respond to ad-hoc data requests from IT and business stakeholders with speed and clarity.

3. AI Enablement Opportunity Identification

• Analyze IT and business operations data to proactivelyidentifyareaswhereAI automation, agentic workflows, or LLM-based tooling can drive measurable efficiency gains.

• Build andmaintaina pipeline of >

  Compensation and Benefits

  At Morningstar we believe people are at their best when they are at their healthiest. That’s why we champion your wellness through a wide range of programs that support all stages of your personal and professional life. Here are some examples of the offerings we provide:

  • Financial Health

    • 100% 401k match up to 6% of salary

    • Stock Ownership Potential

    • Company provided life insurance - 1x salary + commission

  • Physical Health

    • Comprehensive health benefits (medical/dental/vision) including potential premium discounts and company-provided HSA contributions (up to $500-$2,000 annually) for specific plans and coverages

    • Additional medical Wellness Incentives - up to $300-$600 annual

    • Company-provided long- and short-term disability insurance

  • Emotional Health

    • Trust-Based Time Off

    • 6-week Paid Sabbatical Program

    • 6-Week Paid Family Caregiving Leave

    • Competitive 8-24 Week Paid Parental Leave

    • Adoption Assistance

    • Leadership Coaching & Formal Mentorship Opportunities

    • Annual Flex Stipend - $1000 annually to cover personal education & well-being expenses

    • Tuition Reimbursement

  • Social Health

    • Charitable Matching Gifts program

    • Dollars for Doers volunteer program

    • Paid volunteering days

    • 15+ Employee Resource & Affinity Groups

  Total Cash Compensation Range

  $74,325.00-109,008.33

  Inclusive of annual base salary and target incentive

  Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.

  001_MstarInc Morningstar Inc. Legal Entity