Service Delivery Coordinator

What success looks like in this role:

As a Service Delivery Coordinator for the deskside support contract on the Australian government account, you will be responsible for ensuring the seamless delivery of IT support services to government clients.

Your role will involve coordinating and managing the deskside support team, overseeing the resolution of technical issues, and ensuring that service level agreements (SLAs) are met.

You will act as the primary point of contact for client escalations, providing timely and effective solutions to any service delivery challenges.

Additionally, you will be responsible for monitoring and reporting on service performance, identifying areas for improvement, and implementing best practices to enhance service quality.

Strong communication and organisational skills are essential, as you will be liaising with both clients and internal teams to ensure the highest level of customer satisfaction.

Join us and play a key role in delivering exceptional IT support services to the Australian government.

A relevant degree in IT or a related field, along with industry certifications, will be highly regarded.

Join us and contribute to our mission of delivering exceptional technology solutions to our clients.

This role requires amandatory NV1 or NV2 (preferred) AGSVA security clearance. Please ensure that you possess one of these clearances before applying

You will be successful in this role if you have:

• Extensive IT Support Experience: Proven experience in IT support, particularly in a deskside support environment, is essential.

• Strong Organisational Skills: Ability to manage Service Levels effectively, ensuring high performance and adherence to service level agreements (SLAs).

• Excellent Communication Skills: Strong verbal and written communication skills to liaise with clients and internal teams, and to handle escalations professionally.

• Problem-Solving Abilities: Demonstrated ability to troubleshoot and resolve technical issues efficiently.

• Client-Focused Approach: A commitment to providing exceptional customer service and ensuring client satisfaction.

• Relevant Certifications: Industry certifications such as ITIL, CompTIA A+, or similar are highly regarded.

• Security Clearance: Ability to obtain and maintain the necessary security clearance for working with government clients specifically NV1 or NV2.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com. US job seekers can find more information about Unisys’ EEO commitment here.