Service Delivery Manager

About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

Bold in how we dream and innovate

Responsive to feedback, challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact

Corporate Overview
Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguardtheir data, and make their users more resilient against cyber-attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most criticalrisks across email, the cloud, social media, and the web.
We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity.
Protection Starts with People. Proofpoint.

Your Responsibilities

• Own and manage Professional Services delivery execution for an assigned sales regions, ensuring alignment with customer requirements and internal commitments

• Ability to work across multiple geographies APJ/EMEA

• Serve as the Service Delivery Manager for Professional Services engagements, ensuring quality, consistency, and successful outcomes

• Act as the primary point of coordination across delivery teams, partners, and internal stakeholders in a matrixed organization

• Drive resolution of complex delivery challenges by bringing structure, clarity, and cross functional alignment

• Coordinate project delivery using a shared resource model, partnering with peer delivery leaders and functional managers to support utilization and staffing needs

• Monitor workloads, delivery coverage, and skill alignment across active engagements, escalating risks and constraints as appropriate

• Track, analyze, and report on key performance indicators related to delivery effectiveness, quality, and customer satisfaction

• Identify delivery risks, inefficiencies, and improvement opportunities, and partner with leadership to address them

• Apply and reinforce established delivery frameworks, best practices, and technical standards to ensure predictable outcomes

• Participatein continuous improvement activities, including delivery reviews, lessons learned, and corrective actions

• Partner with Sales and Account Management to support pre sales activities, deployment planning, and customer onboarding

• Engage with customer stakeholdersto support satisfaction, retention, and successful adoption of Proofpoint solutions

• Collaborate with subject matter experts to support evolving technical and digital delivery capabilities

• Support cross functional initiatives that improve delivery effectivenessand end to end customer outcomes

• Promote a culture of accountability, collaboration, and knowledge sharing across the Professional Services organization

What You Bring to the Team

• 5+ years of experience delivering technical or Professional Services engagementswith increasing responsibility

• Strong experience working within a matrixed, shared resource environment, coordinating across teams without direct authority

• Hands on experience in Professional Services, Service Delivery, or Customer Success environments

• Demonstrated execution discipline and ability to manage multiple concurrent engagements and priorities

• Proven ability to resolve delivery challenges through influence, collaboration, and structured problem solving

• Strong communication and stakeholdermanagement skills, with comfort interacting directly with customers and internal teams

• Interest in operational rigor, service quality, and continuous improvement

• Bachelor’s degree in science, technology, engineering, math, business, or equivalent practicalexperience desired

• Ability to succeed in a customer focused, fast moving, and growth oriented organization

Why Proofpoint
Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We’re a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse,multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply.

We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtProofpoint

Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

• Competitive compensation

• Comprehensive benefits

• Career success on your terms

• Flexible work environment

• Annual wellness and community outreach days

• Always on recognition for your contributions

• Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.

How to Apply

Interested? Submit your application along with any supporting information- we can’t wait to hear from you!