Service Department Assistant - BMW of Tigard
Holman
Tigard, OR (US)
Full-Time
$23
OfficeAssociate
Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.
The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
BMW of Tigard if looking for a Service Department Assistant to join their team!
What will you do?
Greet the client upon entering the service drive or department
Welcome and check clients into queue to meet with service advisor
Set expectations with the client regarding duration of the service visit and repairs
Help clients schedule service appointments, gather estimates and warranty information
Answer and manage incoming telephone calls
Find status of client vehicles within dealer management software
Assist clients with status updates, close out their service paperwork and/or collect payment
Responsible for accurately counting cash drawers
Assist clients in obtaining alternative transportation
Shuttling vehicles between sales or service departments
Perform general office, clerical and administrative duties as needed
Perform all other duties and special projects as assigned
What are we looking for?
High School Diploma
Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
2+ year’s customer service or call center experience
Comfortable working in a fast-paced environment
Action oriented and adaptable to changing conditions
Proactive and organized approach to multitasking.
Ability to prioritize tasks
Decisions are guided by policies and procedures; receives moderate guidance and oversight from manager
Ability to communicate with customers, stores, team, and leadership at all levels of the organization in a manner that is reflective of the Holman Values and that strongly promotes the Holman brand at all times
Excellent interpersonal skills, both in person and over phone, with focus on rapport building, listening, and professionalism
Comp: $23.50/hour
Schedule: 7am - 4pm, 8am - 5pm, or 9am -6pm 5 days a week - ability to work every Saturday or a rotating Saturday (every 3rd Saturday)
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At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.
At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):
Benefits:
Regular Full-Time
We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.
Temporary or Part-Time
In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.
Pay:
We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $20.00 - $26.17 USD per hour.Artificial Intelligence Statement
We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to:
Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).
Misrepresent or embellish qualifications, skills, or experience
Create false or misleading representations of identity (e.g., deepfakes or altered images/videos)
Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.
Equal Opportunity Employment and Accommodations:
Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.