As a Service Designer Senior Associate on the One Chase Experience Platform team, you will play a pivotal role in developing end-to-end customer and employee experiences by leveraging your advanced knowledge of service design principles. As a core contributor, you will participate in the execution of service strategies designed to serve our employees and customers experiences navigating products and services. Your expertise in service design, coupled with a strong understanding of the financial services industry, will enable you to identify gaps, solve complex problems, and make informed recommendations for enhancing customer experiences. Your focus will be on strategic thinking and decision-making, contributing to the continuous improvement of our products and services as you work independently and provide guidance to your peers. Join us in shaping the future of employee and customer experiences.
This position will design experiences and services that support the development of the JP Morgan Private Client offering. The Private Client offering serves affluent households by providing concierge banking, personalized wealth advice, and access to the best of JP Morgan Chase. In this role, you will collaborate with cross-functional teams to create solutions that attract and engage affluent customers across all business channels. The team will focus on delivering seamless, high-touch experiences in human, digital, and retail environments. Your work will help acquire new clients and deepen relationships with existing ones, ensuring our affluent customers receive exceptional service at every touchpoint.
