Service Engineer

Position Summary:

Provide technical assistance to customers as required, in accordance with company policies and procedures. Receive and process parts orders from customers. Develop and maintain favorable working relationships in all contacts with customers, sales representatives and company personnel.

Work You’ll Do:

• Field service and lab test operation as needed. Maintain contact with customers either from our offices or at the customers facility as required.

• Receive and process parts orders from customers or sales representatives. Prepare and enter complex orders requiring engineering, scheduling and purchase requisitioning.

• Answer customer inquiries regarding delivery, tracing, pricing, etc., of parts orders. Expedite orders as required.

• Maintain necessary records and reference data to facilitate parts order processing.

• Perform various functions such as customer credit check, sales order re-issues, complaints follow up, updating customer accounts and maintaining order status.

• In coordination with marketing, develop and implement sales strategies to increase market share for replacement parts.

• Travel as needed, approximately 50%

• Other duties may be assigned.

Team:

Sales Team.

Basic Qualifications:

University degree in Engineering highly desirable;

Good verbal and written communication skills;

Ability &Willingness to travel domestically as well as internationally;

Preferred Qualifications:

3-5 Years experience with site service;

Great integrity and loyalty, good behavior and Cooperative, strong team-work spirit;
Outward, Patient, persevering, Result-oriented and Hands-on;

Who we are:

[Insert individual Op-Co Description from page 2]

Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.

EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".

Operating-Company Descriptions

Rotex:

Rotex pioneered the dry separation industry and grew to become a global manufacturer of industrial separation equipment, becoming a subsidiary of Hillenbrand, Inc. in 2011. Rotex now sets the standards for maximizing yield and minimizing waste for a host of Fortune 500 companies in processing facilities around the world.

The Rotex story of superior separations starts with the people who work here. Our associates are our number-one asset; this fine group of people helped Rotex expand from a regional Cincinnati company to a strong global competitor. And we’re not done yet. We’re always looking for great people to add to our story and to help us write the next chapter in our history. Rotex is an operating company of Hillenbrand.

Who we are:

The Rotex Group (therotexgroup.com) is a global leader in the manufacturing and supply of high-quality industrial screening and separation equipment for a wide range of industries. Over its 175-year history, the company has established a reputation for providing innovative and cost-effective solutions that meet the diverse needs of our customers. The Rotex Group is a business unit of Hillenbrand.

Hillenbrand (www.hillenbrand.com) is a global industrial company that provides highly engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders.

EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".