Eaton is an intelligent power management company dedicated to protecting the environment and improving the quality of life for people everywhere. We make products for the data center, utility, industrial, commercial, machine building, residential, aerospace and mobility markets.
What you'll do:
Service Engineer is responsible for providing the company's after-sales technical and services supports. Provide technical advices, recommend scheduled overhauls, life cycle parts replacement. Assist in product roll-out and start-up, maintain current equipment and resolve faults as required. Ensure 24x7 standby services through a rotational duty schedule. May provide supports in a pre-sale through post-sale capacity.
Responsible for technical and administrative support activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc
Ensures adequate records and systems are maintained. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department's attention
Responsible for specific service contract/s as the single point of contact interfacing into customer organization, while working with sales prime to drive addition sales in those specific service contract/s (including 24x7)
Accountable to customer relationship to deliver best in class services delivered to drive service quality to new height
Responsible for timely, professional, accurate and service oriented response to all technical service enquires
Identify and isolates equipment start-up malfunctions and takes corrective action
On-The-Job Training for customer personnel and possibly dealers in equipment operation and maintenance responsibilities
Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicing
Prepares daily logs and report of work performed. Implement and control workflow documents, and maintain proper practices to keep track of these documents. Communication skills must be adequate to interface effectively with customers both internally and externally
Analyse and provide advice for customers' existing equipment status and recommended replacement schedules interface effectively with customers both internally and externally
Analyse complex engineering problems and offer effective resolutions
Interact with all engineering disciplines, project engineer and clients
Collaborate with cross functional teams within Engineering, Sales, and Product
To be committed & responsible for Quality Management System: a. Implement the process approach and risk-based thinking b. Provide the necessary support to fully implement and sustain the QMS c. Communicating to the organization the importance of conforming to QMS requirements d. Ensuring the QMS meets its goals e. Engage, direct, and support individuals contributing to the QMS f. Create a culture of continuous improvement
Qualifications:
Diploma or equivalent / higher in electrical / electronics discipline
UPS service background preferred with at least 2 years' experience
Good communication skill
At Eaton, we don't just want to offer you a job, but a journey and experience. Our goal is to give you the space to find that sweet spot where your passion meets purpose.
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Required Skills
Diploma or equivalent / higher in electrical / electronics disciplineUPS service background preferred with at least 2 years' experienceGood communication skill
Responsibilities
Service Engineer is responsible for providing the company's after-sales technical and services supports. Provide technical advices, recommend scheduled overhauls, life cycle parts replacement. Assist in product roll-out and start-up, maintain current equipment and resolve faults as required. Ensure 24x7 standby services through a rotational duty schedule. May provide supports in a pre-sale through post-sale capacity.
Responsible for technical and administrative support activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc
Ensures adequate records and systems are maintained. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department's attention
Responsible for specific service contract/s as the single point of contact interfacing into customer organization, while working with sales prime to drive addition sales in those specific service contract/s (including 24x7)
Accountable to customer relationship to deliver best in class services delivered to drive service quality to new height
Responsible for timely, professional, accurate and service oriented response to all technical service enquires
Identify and isolates equipment start-up malfunctions and takes corrective action
On-The-Job Training for customer personnel and possibly dealers in equipment operation and maintenance responsibilities
Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicing
Prepares daily logs and report of work performed. Implement and control workflow documents, and maintain proper practices to keep track of these documents. Communication skills must be adequate to interface effectively with customers both internally and externally
Analyse and provide advice for customers' existing equipment status and recommended replacement schedules interface effectively with customers both internally and externally
Analyse complex engineering problems and offer effective resolutions
Interact with all engineering disciplines, project engineer and clients
Collaborate with cross functional teams within Engineering, Sales, and Product
To be committed & responsible for Quality Management System:a. Implement the process approach and risk-based thinkingb. Provide the necessary support to fully implement and sustain the QMSc. Communicating to the organization the importance of conforming to QMS requirementsd. Ensuring the QMS meets its goalse. Engage, direct, and support individuals contributing to the QMSf. Create a culture of continuous improvement
Diploma or equivalent / higher in electrical / electronics discipline
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Job Details
Job Type
Contract
Workplace Type
Office
Experience Level
Manager
Salary
Competitive
Categories
Science and Engineering
UPS service background preferred with at least 2 years' experience
