Service Engineer- Delhi

Are you

Interested in working for an international and diverse company?

Interested in developing your career in a leading Printing, Coding and Marking industry?

Looking to use your troubleshooting skill?

If so, read on!

Its likely you have purchased or used a product touched by Videojet Technologies this week. From freshness dating to track and trace coding, our technologies help ensure products sold across the globe, in the food, beverage, pharmaceutical, and industrial marketplaces are authentic and safe for consumers to use.

We recognize that people come with a wealth of experience and talent. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions.

This is an excellent opportunity for someone who enjoys life on the road, interacting with customers and problem solving! The selected candidate for this position will handle daily service and support of Videojets existing customer base. You would support sales growth, service growth and customer happiness. The role sees you carrying out repair, installation, maintenance and calibration of Videojet equipment at customer sites.

We are currently seeking a Service Engineer to join our team in Delhi.

Position Purpose: This position will be responsible for the service and maintenance of the Videojet machines installed at the customer locations.

In this role, a typical day will look like:

• Attend breakdown calls in the region
• Raise request for parts and close transaction under Warranty, CAMP or Chargeable
• Completing Installation of equipment on site
• Completing Preventive Maintenance as per schedule
• Promotion of Service Contract & consumables
• Demonstration of products to customers
• Imparts training to the customer
• Update service report in Oracle
• Identifying potential parts requirement and get quote submitted and collect Purchase Order
• Identifying potential equipment requirements and generate Service Leads for sales team

Key Competencies

• Technical Skills: To have an in-depth understanding of the company products and their compatibility; to be able to foresee technical issues, and generate solutions
• Decision-making and coordination with other departments: To solve technical issues, and interact with key stakeholders for problem-solving
• Analytical skills and communication skills: Ability to analyze technical problems and provide solutions

The essential requirements of the job include

• Education: Diploma / Engineering.
• Work experience: 2 to 4 years of field service experience in an Indian or a multi-national company offering technical products
• Should be familiar with Local language and ready to travel
• Must have good communication skills & proficiency in English

WHY VIDEOJET:

• Videojet is a global organization of more than 3,200 professionals, dedicated to serving our customers through teamwork, cooperation, innovation and the continuous pursuit of excellence in all business.
• We offer a wide range of exciting career opportunities for those who seek a challenging, fast-paced, results-oriented environment where personal contributions are recognized and rewarded.