Service Leader

Service Leader | Supported Accommodation | Auchenflower

• Employment Term: Full-time, maximum term contract until 30 June 2028

• Location: Auchenflower

• Remuneration: $55.72 p/hr + Super + NFP Salary Packaging

Make a meaningful difference with UnitingCare

At UnitingCare, we are leaders in crisis response, the protection of vulnerable people and children, financial resilience, and family wellbeing. Our FaDS (Family and Disability Services) team works passionately across Queensland to make a meaningful difference in people’s lives.

As a Service Leader, you'll be encouraged to grow, develop, and feel empowered to make everyday easier for the people we care so passionately about.

Let's make a meaningful difference, together!

Your part in our UnitingCare team

We are currently seeking a Service Leader to join our Supported Accommodation teams on a full-time basis until 30 June 2028. This is a rewarding and challenging role where you will have a significant opportunity to make a positive difference in the lives of people experiencing homelessness.

The purpose of this position is to manage the day-to-day operations of the service and support our incredible teams with best practice service delivery to families experiencing homelessness in Brisbane.

In this role, you will:

• Weekend shifts including penalty rates will be a consistent requirement of the role as leadership is necessary onsite, 7 days a week. RDO’s will regularly fall on week days.

• Provide line management and practice supervision, leadership and guidance to service delivery employees.

• Work within relevant quality and risk frameworks and guidelines in accordance with relevant standards to ensure delivery of high-quality services, respect of client’s rights and confidentiality.

• Oversee the programs within budget and in consultation with the Statewide Manager, contribute to the budget planning cycle with specified accountability requirements

What makes a difference for us?

• Bachelor's Degree in a relevant field (e.g. Social Work, Psychology or Social Science)

• Lesser formal qualifications with acquisition of considerable skills and extensive and diverse relevant experience to an equivalent standard of leadership.

• Demonstrated experience in leading a team to achieve service performance outcomes together with an ability to provide quality supervision and training.

• Demonstrated ability to develop and maintain collaborative partnerships with internal and external stakeholders

• Current drivers’ licence.

• A current Blue Card or willingness to make an application for one.

What makes a difference for you?

• Flexible work arrangements to support work-life balance

• NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging Explained

• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs

• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme

• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events

• Career development opportunities to challenge yourself, grow and make a meaningful difference

• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

We’d love you to be part of our UnitingCare family

Joining our FaDS, team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

• provide welcoming, safe and nurturing services for children

• implement measures to prevent child abuse and neglect within our services

• appropriately and immediately address child abuse and neglect if it does occur

• abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion

Our approach is simple – everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.