About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucids proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our Compromise Nothing approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine whats possible and shape the future of mobility.

Position Overview

The Service Logistics Operations Specialist - Spare Parts is responsible for managing and optimizing endtoend service logistics operations that support OEM spare parts availability across the dealer and service network. The role ensures timely inbound and outbound parts flow, effective VOR management, reverse logistics compliance, and adherence to OEM service standards, with a strong focus on parts availability, vehicle uptime, and customer satisfaction.

Key Responsibilities

Spare Parts Service Logistics Operations

Manage daily service logistics activities related to OEM spare parts distribution to dealers, body shops, and service centers.
Coordinate inbound shipments from OEM hubs, regional distribution centers, and local suppliers.
Ensure efficient outbound delivery of spare parts in line with defined servicelevel targets and cutoff times.

VOR & Critical Spare Parts Management

Coordinate VehicleOffRoad (VOR), emergency, and critical spare parts logistics to minimize repair lead time.
Monitor VOR orders, pipeline status, lead times, and delivery performance.
Escalate supply or transport issues impacting dealer service performance and implement corrective actions.

3PL & Transport Coordination

Work closely with 3PL warehouses and transportation providers managing spare parts storage and distribution.
Monitor 3PL performance against OEM SLAs, KPIs, and operational standards.
Ensure correct prioritization, picking, packing, and dispatch of spare parts, especially for urgent and VOR orders.

Reverse Logistics & Returns (Spare Parts)

Manage spare parts reverse logistics, including:

Warranty part returns
Core returns
Campaign and recall returns
Defective and damage claims

Ensure correct documentation, traceability, segregation, and return timelines as per OEM requirements.
Coordinate with Warranty, Quality, and Finance teams for proper disposition and credit processes.

OEM Compliance & Governance

Ensure spare parts logistics operations comply with OEM policies, SOPs, audit standards, and regulatory requirements.
Support OEM, internal, customs, and logistics audits.
Ensure adherence to HSE and transportation safety requirements.

Performance Monitoring & Reporting

Track and analyze spare parts logistics KPIs, including:

Ontime delivery (OTD)
VOR fulfillment time
Transit lead time
Damage, shortage, and claim rates

Prepare daily, weekly, and monthly operational reports for management and OEM stakeholders.
Identify operational gaps and improvement opportunities across the spare parts logistics network.

Continuous Improvement & Projects

Participate in spare parts logistics optimization initiatives, including route optimization, leadtime reduction, and cost efficiency projects.
Support new vehicle model launches, parts introductions, recalls, and service campaigns from a logistics execution perspective.
Contribute to digitalization and system enhancements related to spare parts logistics.

CrossFunctional Coordination

Work closely with Aftersales, Parts Demand Planning, Parts Pricing, Warehouse/3PL, Customs, and Dealer Operations teams.
Act as a key contact for dealer logistics issues related to spare parts availability and delivery performance.

Skills

Strong servicelevel and executionfocused mindset
Excellent coordination and problemsolving skills
High attention to detail and operational discipline
Proficiency in ERP and logistics systems (SAP preferred)
Strong analytical, reporting, and Excel skills
Ability to manage urgent, highpriority spare parts demands
Clear communication and stakeholder management skills

Minimum Qualifications

35 years of experience in service logistics or spare parts operations, preferably within an automotive OEM or authorized distributor environment.
Strong understanding of automotive spare parts flows, VOR processes, and dealer service requirements.
Experience coordinating with 3PLs, freight forwarders, and transport providers.

Compensation & Benefits:Lucid offers a comprehensive and competitive including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucids equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.

Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations@lucidmotors.com.

Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our .

To all recruitment agencies:Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.

Service logistics Operations Specialist

Lucid Motors

Job Description