Service Manager - Land Rover Lynnwood
Holman
Seattle, WA (US)
Full-Time
$150,000
OfficeManager
Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.
The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
Land Rover Lynnwood is looking for a dynamic Service Manager to join their team!
The Service Manager is responsible for the performance of our service business, while creating an inviting atmosphere for our customers and employees. In this role, the Service Manager will plan, train, lead, and monitor the performance of service staff. You will work hand in hand with the General Manager to promote 100% customer satisfaction and revenue growth in line with targeted business and financial objectives.
As a Service Manager, you will be responsible for the following:
Set a clear vision and goals for the Service Department to achieve targeted performance
Coach, develop, engage and motivate the team to achieve key goals and performance expectations
Attract, develop and retain the very best talent for the Service Department
Creating an exceptional customer experience to drive customer loyalty
Analyze the business to determine shortfalls and develop action plans to improve performance
Drive the business through a high level of involvement in the day-to-day operations
Evaluate the performance of automotive service staff in order to acknowledge efficient employees and guide under-performing ones
Listen to client complaints and assist in addressing their issues and resolving challenges
Follow up with customers to obtain feedback and ensure they are satisfied with received service
What you need to be successful:
3 to 4 years of experience running an automotive service department is required
High-line experience strongly preferred
People oriented, earn customers and employee’s loyalty with a positive and energetic personality
Ability to build strong teams and lead by example
Desire to recruit, coach, train and mentor service staff to exceed their goals
Self-motivated, enthusiastic presence in a team environment
Strong written and verbal communications skills
Total Target Compensation: $150k - $160k (DOE)
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INDRA
At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.
At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):
Benefits:
Regular Full-Time
We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.
Temporary or Part-Time
In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.
Pay:
We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $109,830.00 - $156,505.00 USD annually for full time employees. The annual compensation range is comprised of base pay and bonus earnings.Artificial Intelligence Statement
We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to:
Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).
Misrepresent or embellish qualifications, skills, or experience
Create false or misleading representations of identity (e.g., deepfakes or altered images/videos)
Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.
Equal Opportunity Employment and Accommodations:
Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.