Service Operations Analyst (Graduate Trainee)

Position Summary

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Role and Responsibilities

Key Responsibilities:

Data Analysis & Reporting: Conduct deep-dive analysis into repair cycles, identify structural weaknesses in the service chain, and produce weekly analytical reports with strategic recommendations for management.

Process Monitoring: Perform daily tracking of pending service cases to ensure turnaround time (TAT) targets are met and to prevent bottlenecks in real time.

Cross-Functional Coordination: Collaborate directly with Authorized Service Centers (ASCs), logistics partners, and internal departments to eliminate delays.

System & Support: Ensure data accuracy (symptom codes, product info) in our internal enterprise systems and provide real-time tracking support to the Contact Center.

Skills and Qualifications

Requirements:

• Degree in Industrial Engineering, Business Management, or a related field- completed in the past 12 months
• High proficiency in Excel (VLOOKUP, Pivot Tables, advanced formulas)
• Independent, ambitious, a creative problem solver, and an excellent team player with strong communication skills.
• Full professional proficiency in both Hebrew and English.
• Previous experience in service tracking, logistics coordination, or back-office operations

* This is a one-year program with the possibility of extension based on the company’s needs and graduate performance.

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