Service Operations Design & Improvement Consultant

Play a key role in advancing service operations for a global technology innovator; As part of our global Aftermarket Services (AMS) team, you will act as a trusted improvement partner and change driver—using data, structured thinking, and business insight to improve how our service operations perform and support our purpose of Bringing People Closer.

The team you will be part of

At our global HQ in Ballerup, Denmark, you will join the Global AMS Operations team and report to Felix Engelsholm, Senior Manager, Global Aftermarket Services Operations.

The team handles and steers our global product replacements, spare parts and repairs, and work closely with our Sales, Quality and Customer Service teams to make sure our customers get fast, reliable support and a great experience when they need us.

We value clear priorities, collaboration across regions, and making improvements that last.

Your contribution is appreciated, and you will:

• Use data, operational insight and structured problem solving to identify improvement opportunities across flows, lead times, quality, backlogs, exceptions and team routines.

• Deliver impactful improvements across replacement, spares and repair flows to reduce lead time and exceptions and improve quality.

• Establish simple operating routines with regional leaders (reviews, problem-solving cadence,).

• Translate analyses into clear recommendations, priorities and action plans; track outcomes and adoption with the senior excellence consultant who owns the portfolio.

• Partner with IT Portfolio, Automation and AI teams to scope and pilot automation that reduces manual work and enhances the customer experience.

• Redesign and embed AMS performance dashboards and KPIs with Data/Analytics to support decisions and behaviours.

• Support operational managers in using metrics, dashboards and routines to steer their teams.

• Ensure changes are communicated, understood, documented and embedded in day-to-day work.

To perform well in the role, we imagine that you:

• Have a higher background within business, industrial engineering, operations, consulting or supply chain (or equivalent experience).

• Bring experience in service operations, aftermarket, back-office operations or operational improvement consulting;

• comfortable working with data and KPIs (e.g., Power BI, Excel, process mapping; exposure to ERP/CRM such as SAP or Salesforce is beneficial).

• Translate insight into action through structured problem solving, change enablement and practical implementation.

• Communicate and facilitate across teams and levels, building trust across regions and functions; proficient in English.

• You turn data into clear priorities and recommendations, transform insight into measurable outcomes, align stakeholders across regions and levels, and add structure while adapting to each context.

At GN we pride ourselves on encouraging flexible working whenever possible. We trust our people to fulfill their responsibilities, to know when in-person collaboration is better than hybrid, and to be present when it's needed most.

We encourage you to apply

Even if you don’t match all the above-mentioned skills, we will gladly receive your application if you think you have transferrable skills. We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure success for you, but for your team and the wider GN organization as well.

We are dedicated to an inclusive recruitment process
All applicants will receive equal consideration for employment. As such, we encourage you to submit your CV without a photo to ensure an equal and fair application process.

Should you have any special requirements for the Interview please let the hiring manager know upon accepting invitation to interview.

How to apply?

Use the ‘APPLY’ link no later than 5th of July 2026. Applications are assessed on a continuous basis, so don’t wait to send yours.

On a time crunch? Feel free to only submit your up-to-date CV including a few sentences outlining your motivation for applying – quick and easy.

If you would like to know more about the position, please contact Senior Manager, Global Aftermarket Services Operations, Felix Engelsholm on: +45 23 91 12 37.

Join us in bringing people closer
GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses and provide great experiences for audio and gaming enthusiast.

GN Store Nord A/S has entered into a definitive agreement for the sale of GN’s Hearing business to Amplifon S.p.A. to create a global leader in audiology. For GN Group, this creates an opportunity to expand our position in the large audio and video peripherals markets. Read more about the announcement here.

We hope you will join us on this journey and look forward to receiving your application.

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