About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucids proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our Compromise Nothing approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine whats possible and shape the future of mobility.

Role Purpose

Support service and parts operations by ensuring the timely availability and accurate supply of spare parts. Deliver a high-quality customer experience through efficient parts handling, inventory control, and coordination with service teams.

Key Responsibilities

Parts Sales & Customer Support

Greet customers (internal & external) and identify parts requirements accurately
Recommend appropriate parts based on customer or technician needs
Ensure a high level of customer service and satisfaction at all times
Handle inquiries, quotations, and parts availability checks

Inventory Management

Monitor stock levels and ensure optimal inventory availability
Identify parts requiring replenishment and initiate reorders
Track lost sales and report gaps for inventory improvement
Maintain accurate records of parts movement and stock

Ordering & Coordination

Process parts orders (local and international) as per company procedures
Handle special orders, including prepayments where required
Coordinate closely with Service Advisors and Technicians for parts requirements
Track parts status and ensure timely delivery

Systems & Documentation

Use DMS/CRM systems to search part numbers and manage transactions
Ensure accurate documentation of all parts transactions
Monitor bin locations and maintain proper storage standards
Manage warranty or returned parts as per policy

Qualifications & Requirements

Diploma or Bachelors in Automotive, Business, or related field
3-7 years of experience in automotive parts or aftersales operations
Strong understanding of automotive parts and systems
Experience using ERP/DMS systems

Skills & Competencies

Strong customer service and communication skills
High attention to detail and organization
Ability to work in a fast-paced environment
Problem-solving and analytical thinking
Team collaboration and coordination skills

Compensation & Benefits:Lucid offers a comprehensive and competitive including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucids equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.

Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations@lucidmotors.com.

Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our .

To all recruitment agencies:Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.

Service Parts Advisor

Lucid Motors

Job Description