Service Sales Representative
BD
Unknown, Maryland
Full-Time
Competitive
RemoteExecutive
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Service Sales Representative
U.S. Contract Sales | Flow Cytometry
Role Summary
The Service Sales Representative is responsible for managing and growing service contract revenue within an assigned territory. This role serves as the primary account manager for service agreements tied to flow cytometry instrumentation, driving new contract acquisition, renewals, and incremental service opportunities. The position reports to the Senior Manager, U.S. Contract Sales and partners closely with Field Service, Commercial Sales, and cross‑functional teams.
Key Responsibilities
Achieve or exceed assigned sales targets through disciplined territory execution, pipeline management, and accurate forecasting.
Develop and execute a territory and account plan to grow contract attachment, renewals, and service revenue within the assigned geography.
Actively engage customers through outbound phone calls, email, and virtual or in‑person meetings across relevant organizational levels.
Build deep knowledge of service offerings, including service contracts, support plans, time and materials services, training, and compliance solutions to uncover new revenue opportunities.
Manage contract opportunities through the full sales cycle, from qualification through negotiation and close.
Maintain accurate and timely opportunity, pipeline, and forecast data in CRM.
Leverage available data and insights to prioritize opportunities and focus efforts on the highest ROI activities.
Understand and communicate competitive dynamics, customer needs, and market trends within assigned accounts.
Collaborate effectively with Field Service, Commercial Sales, Marketing, and internal partners to support account strategies and customer satisfaction.
Support marketing and sales initiatives as assigned and complete required reporting and administrative tasks in a timely manner.
Minimum Qualifications
Bachelor’s degree required.
Prior sales experience required; preference for experience in service contract sales, account management, or aftermarket selling.
Demonstrated ability to meet or exceed sales goals through proactive opportunity development and disciplined execution.
Strong communication, negotiation, and relationship‑building skills, including comfort with phone‑based selling.
Excellent organizational skills with a high level of personal accountability.
Ability to work independently in a remote environment while maintaining strong team connectivity.
Proficiency in standard business tools (CRM systems, Microsoft Office or similar).
Willingness to travel approximately 25% for customer meetings, sales events, and internal meetings.
Preferred Qualifications
Experience selling service contracts, renewals, or recurring revenue solutions.
Familiarity with life sciences, diagnostics, biomedical instrumentation, or field service environments.
Strong competitive mindset with a demonstrated ability to win business from competitors.
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under “Our Commitment to You”. Salary ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary offered to a successful candidate is based on experience, education, skills, and actual work location. Salary ranges may vary for Field-based and Remote roles.
Salary: $ 79,600.00 - 131,300.00 USD Annual plus incentives.
Candidates whose job duties will be physically performed within unincorporated Los Angeles County limits: All qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. BD abides by any and all laws or regulations that impose restrictions or prohibitions for hiring applicants with criminal histories for posted positions.
At BD, we are committed to supporting our associates’ well-being, development, and success through a performance-based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role:
Health and Well-being Benefits
Medical coverage
Health Savings Accounts
Flexible Spending Accounts
Dental coverage
Vision coverage
Hospital Care Insurance
Critical Illness Insurance
Accidental Injury Insurance
Life and AD&D insurance
Short-term disability coverage
Long-term disability insurance
Long-term care with life insurance
Other Well-being Resources
Anxiety management program
Wellness incentives
Sleep improvement program
Diabetes management program
Virtual physical therapy
Emotional/mental health support programs
Weight management programs
Gastrointestinal health program
Substance use management program
Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
Retirement and Financial Well-being
BD 401(k) Plan
BD Deferred Compensation and Restoration Plan
529 College Savings Plan
Financial counseling
Baxter Credit Union (BCU)
Daily Pay
College financial aid and application guidance
Life Balance Programs
Paid time off (PTO), including all required State leaves
Educational assistance/tuition reimbursement
MetLife Legal Plan
Group auto and home insurance
Pet insurance
Commuter benefits
Discounts on products and services
Academic Achievement Scholarship
Service Recognition Awards
Employer matching donation
Workplace accommodations
Other Life Balance Programs
Adoption assistance
Backup day care and eldercare
Support for neurodivergent adults, children, and caregivers
Caregiving assistance for elderly and special needs individuals
Employee Assistance Program (EAP)
Paid Parental Leave
Support for fertility, birthing, postpartum, and age-related hormonal changes
Leave Programs
Bereavement leaves
Military leave
Personal leave
Family and Medical Leave (FML)
Jury and Witness Duty Leave
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
To learn more about BD visithttps://bd.com/careers.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
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