At Eaton, we're committed to improving the quality of life and the environment through intelligent power management technologies. With operations in over 175 countries, we help customers manage electrical, hydraulic, and mechanical power more efficiently, safely, and sustainably. Our culture is built on innovation, inclusion, and a shared purpose to make what matters work.
We're currently looking for a Service Sales Support Representative - French Speaker to join our team, driving service revenue growth and customer satisfaction across the region. Based in Casablanca, this role will support sales activities, manage service quotations, and collaborate cross-functionally to deliver exceptional customer experiences and position Eaton as a trusted service partner.
What you'll do:
- Promote and Sell Services/Products: Engage with customers via phone or email to promote distributed services and products, educating them on business impact and offering replacements or related services.
- Generate and Follow Up on Quotations: Create service quotations and ensure consistent follow-up until the customer issues a Purchase Order.
- Proactive Customer Engagement: Actively reach out to customers based on generated leads to increase service revenue and address non-standard queries with tailored solutions.
- Product & Service Expertise: Develop deep knowledge of the distributed product portfolio and related services to maximize sales potential and customer impact.
- Customer Relationship Management: Build and maintain professional relationships with customers, ensuring high levels of satisfaction and trust.
- Cross-Functional Collaboration: Work closely with sales, finance, product, technical support, and marketing teams to understand internal processes and support sales efforts.
- Sales Forecasting & Progress Tracking: Organize regular meetings with sales and channel managers to review forecasts and monitor work progress.
- Account Ownership: Begin taking direct ownership of selected accounts, including contract renewals and less technical sales opportunities.
- Data Accuracy & Escalation: Identify and escalate issues related to data accuracy within the scope of responsibility.
Contract Management & Upselling: Manage service maintenance contracts and focus on upselling to capture new business opportunities.
Qualifications:- Bachelor's or Master's degree in Business, Management, or related field
- Experience in sales support, customer service, or inside sales
- Proficiency in CRM tools (preferably Salesforce)
- Strong Excel skills (tracking, analysis, reporting)
- Strong analytical and problem-solving abilities
- High level of accuracy and attention to detail
- Ability to manage priorities and high volumes of work
- Ability to identify data gaps and propose improvements
Skills:- Sales or order management experience preferably on electrical /IT/ telecommunications is a plus.
- Technical sales aptitude
- Market, Industry, Channel and Competitive Knowledge would be a plus
- Salesforce CRM knowledge is a plus.
- Negotiation and consultative selling skills.
- Excellent Communication and Interpersonal Skills
- Adapting and driving change and process improvements.
- Ability to build and manage a sales funnel of opportunities using a CRM solution with relevant reporting.
- Fluent French and intermediate English capabilities.
- Proactive and autonomous
- Responsive and able to manage urgency
- Analytical mindset
- Resilient under pressure
- Results- and solution-oriented
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We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
