Position Summary
We're looking for passionate and adaptable Service Support Engineer to join our team. Ideal candidates should have a strong experience in network operations.
Role and Responsibilities
24x7 NOC monitoring of all DA services except for ChinaFailure detection and alarm propagation for DA servers24x7 NOC monitoring for service failure detection and propagationEnhance monitoring system for NOC operationPractical test with real device and system every two hours-NOC monitoring reports (weekly / semi-annual / annual)
Skills and Qualifications
Familiar or have experience in using monitoring and logging tools (Grafana, Logsearch, Kibana, AWS Cloudwatch, etc)Familiar or have experience in ticketing or issue tracking system (JIRA)Have knowledge in service performance metrics (cpu load, memory, storage, network, etc)Have experience in conducting functional testing.Good in English both writing and verbal.Willing to work in shift.This position will be hired under a third-party contract (12 months).* Samsung has a strict policy on trade secrets. In applying to Samsung and progressing through the recruitment process, you must not disclose any trade secrets of a current or previous employer.
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